Robert was a pleasure to work with. He was quick to answer our questions and update us on changes in the process. The only thing that was not explained was the impounds for taxes and insurance. We have had VA loans before and always paid impounds. It caught us off guard when impounds were not required this time. We are having to scramble a bit. The amount of freedom we thought would be in our ...Robert was a pleasure to work with. He was quick to answer our questions and update us on changes in the process. The only thing that was not explained was the impounds for taxes and insurance. We have had VA loans before and always paid impounds. It caught us off guard when impounds were not required this time. We are having to scramble a bit. The amount of freedom we thought would be in our budget will now be less, and we have to find new insurance companies. We will make it; we wish this had been made clear.Read MoreRead Less
Dennis Schendel
Dennis Schendel
551
Working with Robert was a pleasure. He was very helpful in explaining the details of how the process would go and the actual timeframe required to close. It was a very stressful time for my wife and myself but Robert made sure he answered all of our questions in a timely manner and he made sure we understood everything that was happening. Robert, Thank you!
Lara Vanderheyden
Lara Vanderheyden
551
Mr. Robert demonstrated exceptional dedication and professionalism throughout the entire process. As a first-time participant, I greatly appreciated his prompt and knowledgeable responses to all of my inquiries. His unwavering commitment to providing outstanding customer service and his confident demeanor are truly commendable. I highly recommend recognizing his exceptional service and ...Mr. Robert demonstrated exceptional dedication and professionalism throughout the entire process. As a first-time participant, I greatly appreciated his prompt and knowledgeable responses to all of my inquiries. His unwavering commitment to providing outstanding customer service and his confident demeanor are truly commendable. I highly recommend recognizing his exceptional service and contributions to the company.Read MoreRead Less
Mary Lou Short
Mary Lou Short
551
Helped us so much in making a decision on the type of loan we needed to accomplish our goal. He is very professional, easy to understand, and very efficient.
Cathy LaValley
Cathy LaValley
551
I had the pleasure of working with Robert. Any time someone goes through a stressful process, such as a loan, there has to be someone on the other end who can walk them through the process and ease the situation. I highly recommend Robert W. to anyone looking to get a loan through Rocket Mortgage. He was a pleasure to deal with, he knows the ins and outs, answered all my questions and concerns. ...I had the pleasure of working with Robert. Any time someone goes through a stressful process, such as a loan, there has to be someone on the other end who can walk them through the process and ease the situation. I highly recommend Robert W. to anyone looking to get a loan through Rocket Mortgage. He was a pleasure to deal with, he knows the ins and outs, answered all my questions and concerns. He did a lot of follow up and if he didn't have an answer, he found it and got back with me. Thank you!Read MoreRead Less
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