Shaun Cummings

Detroit, MI

NMLS 1931214

Fresh Start Consultant

Shaun's Reviews

Carlos Lopez
Had one of the worst experiences working with Shaun. Not once did he reply to any of our messages. His lack of professionalism was very disappointing.
Kimberly Vaughan
Shaun was amazingly helpful! He worked with us to resolve difficult challenges and did it with ease and confidence. We have absolute faith in all that Shaun does. Just wonderful!
Laura Lockhart
Shaun walked us through our refi process by informing us of each step as it came up, and was available to answer questions and concerns quite readily. We were very pleased with the service he provided to us.
Gayla Adams
Shaun was very professional and got me the lower rate I was looking for to refinance my home.
Everything was quick easy and no surprises.
Carmen Talavera
Shaun was available to us for whenever we ran into a problem with getting our paperwork to the closing team and we so appreciate his help besides what he accomplished in getting our refinancing mortgage started.
Brenda Hayes Nibert
Excellent experience, Shaun was knowledgeable, considerate, professional and easy to work with.
Dennis Rongo
I was contacted by Shaun regarding a refinance. I was also in the start of the process of refinancing with my current lender. I gave Shaun a rundown of the numbers and the refinance goals and he told me to send over the loan estimate disclosure of my current lender and he assured me that they have the best rates and can beat my current lender. I sent it to him within the hour of the phone call. ...I was contacted by Shaun regarding a refinance. I was also in the start of the process of refinancing with my current lender. I gave Shaun a rundown of the numbers and the refinance goals and he told me to send over the loan estimate disclosure of my current lender and he assured me that they have the best rates and can beat my current lender. I sent it to him within the hour of the phone call. Weeks turned into a month and no response or call back from Shaun or Rocket Mortgage. I figured he's busy and don't want to act impatient. After 5-6 weeks, I decided to give him a call directly to follow up but within the minute, I can tell based on his response on, "ah, yea" then after a minute of looking up my details, he said, "ya, unfortunately, we won't be able to beat your current lender's offer". What upsets me the most is the fact that he couldn't even email or call me to let me know that this was indeed the case. Really disappointed with him and Rocket Mortgages for no follow up on my application whatsoever. Ironically enough, I still get emails and phone calls from Rocket Mortgages regarding a refinance. I have decided to move on and refinance with another lender that was able to beat my current lender's rate and estimate.Read MoreRead Less
Shaun Cummings
Reply from Shaun Cummings:

Dear Dennis,

Thank you for your review. As a Licensed Expert it is my goal to offer you a competitive rate. I strive to help my clients achieve financial stability by providing the best offer I can. We value each client and would hate to see you walk away. I apologize if there was anything I could have done better to meet your loan goals up front. Please know I am here for you in the future.

Larry Letson
Shaun did a great job walking us through the process and getting the new loan on its way. Shaun made the whole process very easy to follow.
Ashley Kennedy
Shaun was excellent. He made the refinancing process simple and painless.
Michael Mahoney
Excellent first contact with Rocket Mortgage process. Shaun was veryvhelpful getting the process started.