Charlotte Machado

Birmingham, AL

NMLS 721080

Executive Loan Officer

Charlotte's Reviews

Country Cat
I do not recommend working with Charlotte by no means.
Charlotte Machado
Reply from Charlotte Machado:

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at ...Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-373-4576 if you would like to discuss this further.Read MoreRead Less

Eric McCalla
Charlotte guided me through my condo buying process; it had been several years since I'd was a homeowner. I wasn't sure how it would go, but Charlotte reassured me and made it all stress free and efficient. She was very responsive and answered my numerous questions. I closed on my home without a hitch in less than 30 days! Can't recommend her expertise enough, thank you again!
Sarah Young
Charlotte is awesome. She led us through the loan process with great advice on several choices that we had. We called her over a dozen times..well over a dozen and she ALWAYS returned or answered our calls. We were nervous home buyers as we had lived in our home for over 20 years. We didn't know where to start. Our realtor said "I can give you a list of 3 or more, but the best is Charlotte" ...Charlotte is awesome. She led us through the loan process with great advice on several choices that we had. We called her over a dozen times..well over a dozen and she ALWAYS returned or answered our calls. We were nervous home buyers as we had lived in our home for over 20 years. We didn't know where to start. Our realtor said "I can give you a list of 3 or more, but the best is Charlotte" and she was right . This lady becomes like a friend during the process. What a joy - an honest person who tells you the good as well as the bad. We love her. Don't use anyone else. She is the best.!! Kara and SarahRead MoreRead Less
Eric McGowan
Charlotte and I have worked together at various times throughout my mortgage career. She's highly focused on the customer and their overall experience.
Laurie Calendine Valentine
I am a Realtor and have worked with Charlotte many times. She is extremely professional and responsive. She definitely deserves 5 stars!
David Colston
As a Real Estate Agent, I have had the opportunity to connect Charlotte with several clients in the past. She's very knowledgeable of the industry, always been professional, honest and easy to work with.
Phoebe Adams
We could not have asked for a better experience. Charlotte’s experience and knowledge of the loan process gave us peace of mind. If you want a first class professional, she is the one to call!
Mia Jefferies
We are so grateful for Charlotte as our Loan Officer. She provided immeasurable value with her expertise and steady guidance. She never allowed us to feel anxiety or stress. She is absolutely a superstar.