Justin Keith

Warrenton, MO

NML 1563990

Executive Loan Officer

Justin's Reviews

Ryan Burke
I’m a disabled veteran who was wrongly told by Justin Keith, Executive Loan Officer at Rocket Mortgage, that I wasn’t eligible for a VA loan. Based on that bad advice, I sold $39,419 in stock to make a 20% down payment on a conventional loan—incurring unnecessary capital gains taxes.

Justin didn’t acknowledge his mistake until I told him I was seeking a second opinion. Even then, he claimed my ...I’m a disabled veteran who was wrongly told by Justin Keith, Executive Loan Officer at Rocket Mortgage, that I wasn’t eligible for a VA loan. Based on that bad advice, I sold $39,419 in stock to make a 20% down payment on a conventional loan—incurring unnecessary capital gains taxes.

Justin didn’t acknowledge his mistake until I told him I was seeking a second opinion. Even then, he claimed my eligibility was just “lucky” and credited his own eye for a legal loophole—rather than admitting he gave an uninformed answer without verifying the facts.

Rocket’s internal review confirmed what happened, but they still refused to make it right. Veterans deserve better. If you’re a veteran, double-check anything Justin tells you—his mistake cost me thousands.Read MoreRead Less
Justin Keith
Reply from Justin Keith:

Dear Ryan,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Ryan,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Bridget Garner
Patient, knowledgeable, prompt, and personable. We’re very grateful to have worked with Justin! Excellent service!
Mackenzie Less
Justin was incredible to work with. He was a very clear communicator and did not hesitate to give us a call and walk us through every step of the process. He was attentative, throrough, and a genuinely nice guy. He even took it upon himself to be at our closing of our new home which was extra special and kind.
Jane Giggey
Justin is knowledgeable, very professional and kind. A real joy to work with!