Olivia Smith

Cleveland, OH

NMLS 1437471

President's Club Banker

Olivia's Reviews

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Gregory Ifill
Olivia made everything so easy for myself and my wife. She was extremely professional and patient with all of our many questions. I didn’t think refinancing was going to be such a pleasant experience, thanks again Olivia.
Patrick Nestor
Absolutely fantastic customer service.
No hard sell, just a very warm intro to what Rocket Mortgage can offer and the steps involved in getting a home equity loan.
Wendy Luther
Olivia is amazing, knowledgeable and very pleasant. She made our refinance so easy and quick. She answered all my questions quickly and she is always cheerful and pleasant. Her level of customer support is above and beyond. Thank you so very much Olivia.
Anna Woodruff
Olivia is superb! She was attentive, personable, professional, responsive, and worked above and beyond to help me attain a much needed home refinance. Stellar customer support! Highly recommend her! Thanks Olivia!
Robert Stevens
Olivia was amazing to work with. She explained everything very well. She did everything in her power to make our loan happen.
Tooba Sammee
It was nice to work with Olivia. She resolved my issues quickly and get to lowest interest rate.
Shane Gandara
Olivia has been working with us for the last three years. We refinanced, got a better interest rate, and made some upgrades to our home to increase its value, all with her guidance and oversight. I would highly recommend her whether you are a first-time buyer or wanting to refinance. Thank you for the all the help.
Jeffrey Moyer
Olivia is a joy to work with. getting a new mortgage with her & Rocket Mortgage is such a breeze.
I highly recommend you call her and let her work her magic & save you money.
Sandy Bickel
Olivia was extremely helpful and easy to work with. I am 71 years old and have purchased, financed and re-financed 5 houses in my lifetime. Olivia is definitely the most responsive and informed professional with which I have worked. I had my doubts about working with a large national finance company as opposed to a local one, but Olivia changed my mind. I have never work with a local finance...Olivia was extremely helpful and easy to work with. I am 71 years old and have purchased, financed and re-financed 5 houses in my lifetime. Olivia is definitely the most responsive and informed professional with which I have worked. I had my doubts about working with a large national finance company as opposed to a local one, but Olivia changed my mind. I have never work with a local finance professional as helpful as Olivia.Read MoreRead Less
Susan Radocy
Thoroughly professional, knowledgeable, and willing to listen and answer all our questions despite us asking the same question probably more than once! Her knowledge of the process was reassuring and she had excellent suggestions. Her demeanor was calm and patient. Olivia was accessible to us even on the weekend which in our book, showed commitment and dedication to her profession.

Overall, we ...Thoroughly professional, knowledgeable, and willing to listen and answer all our questions despite us asking the same question probably more than once! Her knowledge of the process was reassuring and she had excellent suggestions. Her demeanor was calm and patient. Olivia was accessible to us even on the weekend which in our book, showed commitment and dedication to her profession.

Overall, we felt very comfortable with the entire process no doubt due to Olivia's kind, caring and knowledgeable demeanor. She is the BEST!

We would highly recommend Olivia Smith to anyone considering refinancing with Rocket Mortgage/Rocket Mortgage.Read MoreRead Less