Chris Osterlund

Troy, MI

NMLS 32188

Executive Loan Officer

Chris' Reviews

Geoff Zander
Chris has a very even demeanor about him and he is easy to talk to. He does what he says and there is a sense of sincerity about him. It certainly helps that he is very knowledgeable and that includes the ins and outs of this process.
Mike Morley
Chris became part of our family during this home purchase
Zach Sykes
I’ve never had an easier or more pleasant experience than the experience I had dealing with Chris. To be honest, my wife and I applied with and talked to two other mortgage companies trying to get preapproved to purchase our dream home. Both of those companies gave us the “run around,” and we could tell they were not truly interested in helping us and created a very difficult house buying ...I’ve never had an easier or more pleasant experience than the experience I had dealing with Chris. To be honest, my wife and I applied with and talked to two other mortgage companies trying to get preapproved to purchase our dream home. Both of those companies gave us the “run around,” and we could tell they were not truly interested in helping us and created a very difficult house buying experience. My dad, who refinanced their mortgage with Rocket Mortgage, told me to give Rocket Mortgage a shot so we did. We had become very discouraged until Chris got in touch with us. Not only did he give us hope in the house buying process, he also made it extremely easy for us. He constantly stayed in touch with us and let us know exactly what he needed from us day-by-day. My wife and I could literally sit back and relax while Chris worked out everything for us, getting us preapproved, while also answering every question that we presented to him. We had lost all hope in purchasing our dream home until Chris worked his magic, and now thanks to him, and Rocket Mortgage, my wife, daughter, and I purchased our dream home and have been living in it for 3 weeks now. Thanks, Chris, for all your help. You truly don’t know how much my family appreciates it.Read MoreRead Less
Liz Bustamante
Outstanding customer service even answered and returned calls on a late Sunday. Very impressed with his professionalism.
Charles Flores
My experience with Chris was outstanding. Chris handled my loan and made the entire process stress free and smooth. From the first phone call until the loan signing. I highly recommend him to anyone needing home loans and if at all possible request the services of Chris. He is professional and works diligently to get the job done.
Natalie Flores
Chris has made the biggest difference in the purchase of our new home. He went over and beyond from answering all of our questions, even with a 2 hour time difference. From adding his personal touch, he never made us feel like just another client. We will highly recommend Chris to everyone who is in the market for a new mortgage!
Nancy Eldert
Chris is a stellar person professionally and personally. I gave him 5 gold stars,but my phone won’t let them stick.
He was so calm and also knew the whole banking process so well, I was always in good hands. Chris kept me informed through the whole process. I didn’t have electronic signature on my phone. He and another employee helped me download your mini app. It ended up being so helpful. Chris ...Chris is a stellar person professionally and personally. I gave him 5 gold stars,but my phone won’t let them stick.
He was so calm and also knew the whole banking process so well, I was always in good hands. Chris kept me informed through the whole process. I didn’t have electronic signature on my phone. He and another employee helped me download your mini app. It ended up being so helpful. Chris was organized and extremely patient. Our refinance was in the range I hoped for. He listened well. He always seemed to like his job because no matter what help we needed, he was always there for us. Getting a refinance was incredibly easy compared to others I’ve done over my adult life.The banking I’ve done with Rocket Mortgage was respectful, fair, mostly easy and completed in a shorter amount of time than possible with traditional businesses. Chris had all the people including the notary on time. I was amazed at how your company has such a well coordinated group of people including people in my home. He was amazing at coordinating people I needed to see in person. I never worried about the integrity of business with your company. Thank you for my 2nd or 3rd refinance with you.
Chris could handle with class and integrity any promotion you give him in the future. I’m a teacher and really related to his positive and serious nature with doing the steps correctly. You have a 5 gold star employee! Sincerely, Nancy EldertRead MoreRead Less
Greg Melancon
Although I’m happy to provide quick text/e-mail referrals throughout my professional network, I’m not one who has the time to sit and write reviews. Here’s the exception. As a retired banker (30+ years) and licensed real estate broker (24+ years), I’ve had the opportunity to work with countless mortgage bankers. The industry tradition is to work with local mortgage companies due to the ...Although I’m happy to provide quick text/e-mail referrals throughout my professional network, I’m not one who has the time to sit and write reviews. Here’s the exception. As a retired banker (30+ years) and licensed real estate broker (24+ years), I’ve had the opportunity to work with countless mortgage bankers. The industry tradition is to work with local mortgage companies due to the perception they’re best at delivering personalized one-on-one service. In this evolved digital age that’s no longer the case…and Chris Osterlund is the proof. I was first introduced to Rocket Mortgage and Chris through a client who had a previous home loan processed through Rocket Mortgage. With Chris not being local and Rocket Mortgage only known to me as a financial software company, I was somewhat reserved in my expectations but remained open minded. Chris quickly dispelled any apprehensions. From the beginning, Chris proved himself to be extremely knowledgeable on mortgage products and highly accessible…work days, weekends, or evenings. Due to his “I’m here to help” attitude, I attribute his dedication to saving a recent real estate transaction. Chris is now our first choice for mortgage solutions. Whether you’re a banker, Realtor or home buyer you can have GREAT confidence in choosing Chris to professionally quarterback your home mortgage needs. Thanks again, Chris!!Read MoreRead Less
Kevin Serrette
If I could double his star rating, I would. Chris Osterlund is awesome! I am in the process for apply for a new mortgage, a process I dread like most others. So I came to Rocket Mortgage because I am a past and present client and I knew that they would take care of me and my needs. All I needed now was a good representative to work with. Well I got a "Great" one in Chris. He has an A-Type ...If I could double his star rating, I would. Chris Osterlund is awesome! I am in the process for apply for a new mortgage, a process I dread like most others. So I came to Rocket Mortgage because I am a past and present client and I knew that they would take care of me and my needs. All I needed now was a good representative to work with. Well I got a "Great" one in Chris. He has an A-Type personality which means he makes certain that every "i" is dotted and every "t" is crossed. His professionalism, knowledge and genuine concern for his clients are above reproach. If I had a request, question or problem I could reach him, (not a voicemail) almost anytime of day and even a couple to times after hours. Chris works with you and hard for you. He wants to earn your business the old fashion way through excellent customer service. His direct number is (313) 373-1790 or (800) 793-6294 x 31790. Chris, writing this review is the best way I can say "Thank You"! Read MoreRead Less
Angela Bozzo
Chris is the most amazing, helpful, honest, relentless professional that I have ever worked with. Customer service is so important to me and he took the time to answer every single question or concern I had almost instantly and with genuine intent. I felt as if I was his only client! He also made me extremely comfortable because he is very knowledgeable. He gave me so many options for my loan... Chris is the most amazing, helpful, honest, relentless professional that I have ever worked with. Customer service is so important to me and he took the time to answer every single question or concern I had almost instantly and with genuine intent. I felt as if I was his only client! He also made me extremely comfortable because he is very knowledgeable. He gave me so many options for my loan and he found me the best deal with the most benefits for my situation. I can't say enough good things, this was the easiest and most stress free process because of Chris. He 100% went above and beyond for me and I appreciate his hard work, dedication, and absolute passion for his career and his clients. I will never work with anyone else!! Thank you Chris and Rocket Mortgage! Read MoreRead Less