Courtney was always very nice to work with and got back with me as needed. I was glad she was able to get a mortgage for me as I had started with another company that required a co-signer. I'm still upset and always will be up about the crazy rules to qualify. I have a very good credit score enough money to have purchased the house so I cannot see how I was a risk to Rocket Mortgage. I'm guessing ...Courtney was always very nice to work with and got back with me as needed. I was glad she was able to get a mortgage for me as I had started with another company that required a co-signer. I'm still upset and always will be up about the crazy rules to qualify. I have a very good credit score enough money to have purchased the house so I cannot see how I was a risk to Rocket Mortgage. I'm guessing you are selling the loan so it will be someone else's issue anyway. I was very clear that the Cripple Creek house only 1/2 was my responsibility, but I had to be liable for 100% . The Colorado Springs house was being refinanced in my husbands name only, but since that was not complete so you again made me liable for 100% of it. He was always even before the refinance agreeing to be 100% responsible, Rocket Mortgage would only see me as 100% liable not even 50%. With all that you required me to pay off my car and Rocket Mortgage refused to change that even after my husband had closed on his refinance as it was too late. Courtney was good and she tried but I am still and always will be very frustrated with Rocket Mortgage. Bottom line I had let Courtney early on I did not want to payoff my car and had brought it up often when I spoke with her. But in end the big corporation beats up on the little guy!!!! I'm pretty sure looking at my years of good payments history and never defaulting on any loans most people would not look at me as a risky investment but corporation don't see people only their crazy numbers that protect them.Read MoreRead Less
Jon Szabo
Jon Szabo
551
Attentive, punctual, friendly!
Isabel Del Canto
Isabel Del Canto
551
Courtney takes the complexity out of the home buying process. If you're looking for a true professional that's diligent, accommodating, and knowledgeable look no further. To be honest, Rocket Mortgage needs to perform a deep dive into Courtney's process. The customer experience Courtney provided was out of this world!
Gary Lu
Gary Lu
551
Courtney has answered questions I didn't even ask.. Exactly what i was looking for going into this process..
Flynn Stone
Flynn Stone
551
Courtney was very helpful in guiding me through the process as a first-time home buyer. Would highly recommend!
Lauren Bishop
Lauren Bishop
551
Courtney was extremely helpful, relatable, and responsive throughout the process of purchasing my first home. She moved heaven and earth to make sure everything was in line for me when I needed it. I would recommend her to anyone!
Leda Mack
Leda Mack
551
I really appreciated her help and support. I never felt as if I was a bother when i needed a question answered, and proceeding toward being a new home owner, I had many. She was available by text, phone or email and took the time to explain anything that i did not understand. Thank you so much for making this an easy and positive experience.
Ryan Lairmore
Ryan Lairmore
551
Courtney was and is the most helpful person in customer service I have ever had help me in any situation..I even recommended her to my parents who were unsure of doing an online home loan and she made the process effortless..I would give her 10 stars if I could!!!
Steve Dean
Steve Dean
551
Very professional. Very outspoken. Easily explained and answered any questions I had. Loved working with her. Thanks again.
Ryan Webster
Ryan Webster
551
Courtney is awesome! She is extremely helpful and very responsive. We are very thankful we had the opportunity to work with Courtney!
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