Jacob Crane

Royal Oak, MI

NMLS 275490

Executive Loan Officer

Jacob's Reviews

Melissa Hanna
I think Jacob was very helpful the overall customer experience with Rocket Mortgage was good my only critique would be that you work with so many different people it was hard to develop a true client customer relationship.
Eric Smigielski
Great experience, refinance was easy. Information was taken and within a few hours the process was under way. Any questions we had along the way were answered immediatly. Process could not have been any better.
Tracy Harding
Extremely helpful, always available to answer questions.
Suzanne Watnick
Jacob was exceptional in both knowledge, customer service, and getting the job done right. I felt like I got personal service from a pro, even though we had never met! He answered all of my questions expeditiously, and was very helpful when I didn't understand a few items. I give him my highest recommendation.
Matthew Talley
Great experience, Jacob made it super easy and quick to save money on our mortgage. Would definitely recommend him personally for any refi needs.
Gerald Christiansen
Jacob was always ready and willing to answer questions. Thank You!
Angela Pedrosa Elliott
I absolutely loved working with Jacob!! He was so proactive with the entire process, very clear on his information and at all points through the lifecycle of our engagement, he was very helpful in explaining all the numbers and making it very easy for me! I would not only recommend Rocket Mortgage but I would highly recommend Jacob to anyone. I’m sorry I missed this Email! He deserves a raise...I absolutely loved working with Jacob!! He was so proactive with the entire process, very clear on his information and at all points through the lifecycle of our engagement, he was very helpful in explaining all the numbers and making it very easy for me! I would not only recommend Rocket Mortgage but I would highly recommend Jacob to anyone. I’m sorry I missed this Email! He deserves a raise or award on customer experience. I working customer success for a living and he embodies the principles of our charter! Thank you, Jacob!!!
- Angela ElliottRead MoreRead Less
Thomas Sierakowski
Excellent customer service. Jacob made the entire process fast and easy to understand.
Michael Grijalva
Jacob was extremely professional, and knowledgeable, great person to work with.
Matthew Brennan
Jacob was absolutely 100% first class to work with. He was extremely professional and knowledgeable about everything pertaining to my loan. Jacob provided an unsurpassed level of personalized customer service. He ensured I understood every step of the process so I felt completely prepared and knowledgeable throughout the entire loan process.