Jacob is professional and provides the overall customer service experience. I would definitely recommend him to my friends and family for their mortgage needs.
Trevor Pampalona
Trevor Pampalona
551
Jacob did a great job through the entire process. He was very transparent, responsive, knowledgeable, and understanding of my situation. I felt very comfortable from start to finish. I would strongly recommend Jacob.
Jackie Wilkinson
Jackie Wilkinson
551
Jacob was very helpful, patient, and easy to work with through the entire refinancing process.
Nathan Jones
Nathan Jones
551
Jacob was professional, knowledgeable and always available during the process of moving our mortgage application through the system. We never had a concern about the process or the care we received from Jacob. We'd select Rocket Mortgage again to have Jacob working with us. Thanks so much for taking care of everything for us.
Doyle Smith
Doyle Smith
551
Fast, easy, comprehensive, I have had at least 4 mortgages with Rocket Mortgage, Jacob personifies why I keep coming back.
James Seidel
James Seidel
541
Jacob was very helpful with the loan
Miguel Sevilla
Miguel Sevilla
551
Jacob did a great job from start to finish. We had actually 1st started the process back in the spring. But because of a deed in lieu that was on my credit report, he advised we wait until it hit 4 years so that i would get a better rate and avoid PMI. He followed up as promised the day after it was off my report and had our closing in about 40 days after that. Nothing but the highest regards for...Jacob did a great job from start to finish. We had actually 1st started the process back in the spring. But because of a deed in lieu that was on my credit report, he advised we wait until it hit 4 years so that i would get a better rate and avoid PMI. He followed up as promised the day after it was off my report and had our closing in about 40 days after that. Nothing but the highest regards for Jacob and his honesty and ability to keep his promises.Read MoreRead Less
Stephanie West
Stephanie West
551
Jacob was very helpful in facilitating the processing of my loan. He made sure documents we received by my underwriting team as soon as they were uploaded to keep the process moving quickly. He responded to my text on his days off and he also assisted my sister who recommended me to him with the closing of her loan. We are grateful for him He is an asset to the Rocket Mortgage team.
Floyd McDonald
Floyd McDonald
551
This was a difficult time in my life. Basically having to start over. Given the hurdles I had to over come Jacob made the process go extremely smoothly. I highly recommend him and Rocket Mortgage.
Hugo Joanna Hoyos
Hugo Joanna Hoyos
551
Very kind and he always answer all my questions in a timely manner
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