Mandy Troyer

Charlotte, NC

NMLS 1662326

Executive Loan Officer

Mandy's Reviews

Subrahmanyam Bulusu
I casually had a chat with Mandy about Home refinancing. She is very knowledgeable about the home refinancing process and next thing I know, I started my refinancing process and I completed it all from my home. This was awesome. I definitely recommend Mandy any time...
Keep it up Mandy.
Wendy Donahue
Mandy was pleasant, timely with responses to my questions, and know
Jan Rasmussen
Mandy was very helpful, responding quickly any questions I had throughout the process. She is very patient and explains everything clearly. A true professional.
Raptor Cry
Upon receiving a call from Mandy on 2/19, I had already decided to finalize with another lender for a second mortgage. She was extremely persistent and challenged me to give her that day to attempt to put together an offer for a cash out refinance for my home improvement project. Later that day, she called me with an interest rate, term and program that seemed too good to be true. As my other ...Upon receiving a call from Mandy on 2/19, I had already decided to finalize with another lender for a second mortgage. She was extremely persistent and challenged me to give her that day to attempt to put together an offer for a cash out refinance for my home improvement project. Later that day, she called me with an interest rate, term and program that seemed too good to be true. As my other lender did not require an appraisal, I told Mandy that we were beginning demo work so the timing wouldn't be fast enough.

Mandy challenged me again and worked on scheduling an appraiser within 48 hours (2/21) and told me as long as we get the value required, I could do the cash out refinance (without second mortgage) and we could close and fund within 3-4 weeks. Again, her timing was off but she assured me my loan and situation was the highest priority.

By 2/25, she had the appraisal with all my documents in hand working on finalizing with the underwriters. We signed closing docs on 3/3, loan funded 3/9 (instead of 3/7 due to weekend) and received my cash by 3/10.

I've done several loans before, for clients and personal and I've never experienced a situation like this. A dream come true for my family and I.

Mandy's persistence, honesty and ability to follow through is second to none. A true professional.Read MoreRead Less
Richard Muniz
Very friendly and polite very helpful.
Follows up same day.
Answers all questions
Hans Egli III
Mandy has been very helpful and incredibly genuine. I've appreciated all the help she has given us so far in navigating us through our first refinancing opportunity.
Bonita Blatter
Mandy was super thru the whole process. She has a wonderful personality and wonderful to work with. I did not have a good experience with the loan process because individuals processing our loan had all the required documents and kept asking me for the same documents several times and I faxed several times. It's too bad individuals can't read what is received and delay the processes for several ...Mandy was super thru the whole process. She has a wonderful personality and wonderful to work with. I did not have a good experience with the loan process because individuals processing our loan had all the required documents and kept asking me for the same documents several times and I faxed several times. It's too bad individuals can't read what is received and delay the processes for several months and hit my credit several times. I will never give your company a good review for the stress you caused me through this whole process> it was uncalled for and nothing happened until a superior stepped in. What a shame.Read MoreRead Less
Essie Biddle
Her clarity made the process less stressful. The best experience I have ever had with a lender. She was excellent.
Dennis Clemons
Mandy was a pure joy to speak with today. She was courteous and professional, balanced being engaging while hurrying without making me feel rushed. The jury is still out about whether Rocket Mortgage has the best mortgage for my needs but my first experience with Mandy was terrific. If this is typical of how she does things, she has a bright future. Thanks Mandy.
Dustin Ellwood
We had got set up with the best person to handle our loan needs she was on top of everything and provided a speedy response when either emailed or sent a text. Who ever else ends up with mandy is in excellent care. thanks again mandy!!