Mike was very helpful, but (as 1st time home guyers) I would have appreciated more clear deadlines on documents. It was very confusing what was due, when, and when we were contacted it was rushed. Some suggestions would be to clearly lay out the documents with their deadlines, an appointment to go through those documents, and more reminders.
Reply from Mike Rafii:
Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through the process and document request. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less
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