Sumer made everything so simple and easy during our refinancing it was like all we did was sign the closing papers. Sumer answered all of our questions right away and if she didn't have the answer she got it ASAP. Our previous mortgage company was making things harder than they had to be when we needed information from them unlike Sumer and Rocket Mortgage. It was like night and day talking to ...Sumer made everything so simple and easy during our refinancing it was like all we did was sign the closing papers. Sumer answered all of our questions right away and if she didn't have the answer she got it ASAP. Our previous mortgage company was making things harder than they had to be when we needed information from them unlike Sumer and Rocket Mortgage. It was like night and day talking to them and talking to Sumer. Sumer was very professional and personable. She's a CLASS ACT and deserves nothing but the BEST!!!!!Read MoreRead Less
Ky Maivy
Ky Maivy
551
nice and good work
Heather Tanner
Heather Tanner
551
Sumer
Sheri Clark
Sheri Clark
551
Sumer was great every single time I spoke with her or emailed her. She was quick to respond and very knowledgeable. My experience with her would definitely make me want to use Rocket Mortgage again and to refer her to friends and family. Not a single complaint - excellent customer service!
Beth Wright
Beth Wright
551
I thought the whole experience and process with Sumer was great. If I had any questions they were immediately answered or solved. Her assistant was good also. My brother actually recommended her because his refi was so simple.
So was mine-thank God for the HARP.
Brian Bellows
Brian Bellows
551
Sumer was a very pleasant person to work with as we walked through the refinance of my existing 30 mortgage into a lower interest 15 year mortage. We were dealt a curve ball when our house didn't appraise at the required value to roll both our primary and our LOC into one shorter term mortgage. Though I wasn't pleasant to deal with after receiving this news, she maintained her composure and ...Sumer was a very pleasant person to work with as we walked through the refinance of my existing 30 mortgage into a lower interest 15 year mortage. We were dealt a curve ball when our house didn't appraise at the required value to roll both our primary and our LOC into one shorter term mortgage. Though I wasn't pleasant to deal with after receiving this news, she maintained her composure and really worked hard to find a package that would help at least lower our interest rate on the primary and shorten the term, thus saving us a considerable amount of money over the life of the loan.
Throughout the process Sumer provided me with a couple of options to consider and was very thorough in walking me through how these options would roll themselves out over time. She was a very professional and pleasant person to deal with and I appreciate her willingness to look past my frustration and push forward in such a way that I honestly could see the value in the process of refinancing. We are already seeing a rapid reduction in our principle balance.Read MoreRead Less
Becky Bevis
Becky Bevis
551
Sumer was my home loan officer, she was very helpful with everything that had to do with my loan. She is very pleasant, professional, efficient, and cares about her customers. It was a pleasure to work with her. I would definitely work with her again and refer to family and friends etc
Thanks again Sumer!
Sincerely,
Rebecca's Elkins
Kit Rose
Kit Rose
551
Sumer took excellent care of me when I was working on a mortgage for my new home that I closed on in July of 2013. Within the first few phones calls, she started to recognize my voice and I never had to refresh her on where I was in the process. I genuinely felt like she cared about my experience and knew how anxious and unfamiliar I was about the process.
Scott Miles
Scott Miles
541
Summer was thorough and very professional.
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