Rocket Franchise Reviews

Rocket Franchise's Reviews

Ryan Burke
I’m a disabled veteran who was wrongly told by Justin Keith, Executive Loan Officer at Rocket Mortgage, that I wasn’t eligible for a VA loan. Based on that bad advice, I sold $39,419 in stock to make a 20% down payment on a conventional loan—incurring unnecessary capital gains taxes.

Justin didn’t acknowledge his mistake until I told him I was seeking a second opinion. Even then, he claimed my ...I’m a disabled veteran who was wrongly told by Justin Keith, Executive Loan Officer at Rocket Mortgage, that I wasn’t eligible for a VA loan. Based on that bad advice, I sold $39,419 in stock to make a 20% down payment on a conventional loan—incurring unnecessary capital gains taxes.

Justin didn’t acknowledge his mistake until I told him I was seeking a second opinion. Even then, he claimed my eligibility was just “lucky” and credited his own eye for a legal loophole—rather than admitting he gave an uninformed answer without verifying the facts.

Rocket’s internal review confirmed what happened, but they still refused to make it right. Veterans deserve better. If you’re a veteran, double-check anything Justin tells you—his mistake cost me thousands.Read MoreRead Less
Justin Keith
Reply from Justin Keith:

Dear Ryan,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Ryan,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Scott Schmitt
Jeff was always quick to answer my calls and took the extra step to help ensure the best deal possible. Jeff also handled any issues with great urgency.
Gautam Mirchandani
I work long hours, all weekdays and Melissa gave me her time, after 8:30 PM late evenings to speak with me. She was extremely patient to explain every detail of the loan estimates not once, even repeatedly till I was comfortable to understand what I am getting into. After much discussions, I went with another lender, however Rocket came up with a weekend sales program offering better deals, she ...I work long hours, all weekdays and Melissa gave me her time, after 8:30 PM late evenings to speak with me. She was extremely patient to explain every detail of the loan estimates not once, even repeatedly till I was comfortable to understand what I am getting into. After much discussions, I went with another lender, however Rocket came up with a weekend sales program offering better deals, she drove more than 35 miles on a Saturday evening to meet my wife and me, explain the benefits and got us a good rate.

Melissa again surprised us with her caring attitude by showing up at the lawyers office at our closing. We are thankful for her support and initiatives and definitely recommend her. Thank you Melissa!Read MoreRead Less
Rachel Guyer
Pat is great! He’s really on top of it and helped us through the whole process even when we had a quick closing deadline. I truly can’t recommend him enough.
Linda Dunn
Excellent job Carolyn, my wife and I are very pleased with your working with us. Thank you loads. Jim and Linda Dunn
Jeremy Mangine
I can't imagine anyone being more professional than Josh. He was in constant contact with me, answering all my questions from start to finish. This process would not have been possible without his help. There isn't a combination of words I could use to praise him enough for all of his hard work. He is truly an asset to Rocket Mortgage. He even called me the day my first child was born.
Malerie G
Fantastic experience working with Brent. He's very knowledgable and professional. As a first time home buyer, I had lots of questions and zero knowledge of the process. He was able to answer all my questions and concerns, while also being highly responsive. I'd recommend Brent above anyone else.
Alexis W
Rick was very helpful, approachable, and patient throughout the entire process. As a first time home buyer, I was very daunted by the process, but Rick was great about making everything clear and easy to understand. I highly recommend Rick to anyone, but especially first time home buyers.
Jim Lay
Tito was so patient and helpful with me and my wife. He made our loan process easy and comfortable. I was really dreading the process, but he made it smooth and made sure we understood everything. Thank you again Tito
Nicholas Lawson
I was so impressed by Ben’s knowledge and how he was always available for any questions we had during the purchase of our home! I would recommend Ben to anyone looking to buy a home.