Rocket Franchise Reviews

Rocket Franchise's Reviews

Cris Taylor
Excellent in every regard. Chuck’s expertise was invaluable and he walked us through every phase of our mortgage. He was always available and provided the answers we needed when questions arose. You can’t go wrong if you’re fortunate to have him as your Rocket/Quicken rep in your corner!
Peter Escobar
Pat was phenomenal! He paid close attention to detail, and I felt like he truly cared about us in the whole home buying process. It is truly because of my experience with Pat that I would recommend rocket mortgage to any friends or family!
Raghubir Virdi
Very knowlegble, courteous and will make every effort to understand and meet your home loan needs.
Highly recomended.
Daniel Lohrmann
Mandy did a great job explaining all the options available to me and was able to get me a good refinance deal on my mortgage. She made the experience easier than I thought it would be and it was a very good overall experience.
Fred Ison
Chris have been so helpful through the processing of everything. He is always easy to get in touch with.
Kurt Vanderpool
Jack was great to work with. My loan went through really quick and Jack keep me updated the whole way through the process. Thank you!
Arriana Williams
He literally answered every question I had. Return phone calls and kept his promise with finding out answers and reaching back out to me.
Gina Kuchta
We began an application with Alex in May of 2021 for a home that did not work out. We then were able to find another home, which Alex assisted us in purchasing. The contract was ratified on June 21 with an anticipated close date of July 21. Everything was going smoothly, until we could not get an appraisal; an appraisal that was ordered the day our contract was ratified. During the week of July ...We began an application with Alex in May of 2021 for a home that did not work out. We then were able to find another home, which Alex assisted us in purchasing. The contract was ratified on June 21 with an anticipated close date of July 21. Everything was going smoothly, until we could not get an appraisal; an appraisal that was ordered the day our contract was ratified. During the week of July 10, we finally got an appraisal scheduled and conducted. However, the report was not due back until August 16 - more than a MONTH later, after our rate lock would have expired. I elicited Alex's help in getting the report back soon after the appraisal was conducted.

I'm sure Alex spent countless hours behind the scenes trying to get our loan closed - and he succeeded. We closed July 23...only 2 days beyond the original close date.

During this age of COVID, customer service seems to have gone by the wayside. Alex does not operate that way, however, and Rocket is very lucky to have Alex working there. Had it not been for Alex, we would have pulled our mortgage application and gone with a local lender and started the process from the beginning - it is only because of the diligence and attention Alex gave our loan that we stayed. Our loan is not huge. However, this didn't matter to Alex. He simply wanted to get our loan closed for us in a timely manner. He made us feel like we actually mattered.

It was by pure luck of the draw that we ended up with Alex as our banker, but I would recommend any of my friends and family to contact him directly should they need a mortgage. He is personable, fun, intelligent and very good at his job! I am so happy that he was in our corner during this process, because without him, there most definitely would not have been a happy ending.Read MoreRead Less
Floyd Mackenzie
Chris is a great asset to the quickened loans team.. He has helped me in purchasing my house and refinancing. I wouldn't hesitate to use him again for any Quicken loan application. Selling or otherwise. Chris is a true professional and very very thorough representative. My thanks go out to Chris and his team for a smooth and hassle free Experience.
Terry Traynor
An absolute pleasure to work with Tito. Total professional from start to finish. Very highly recommended