Rocket Franchise Reviews

Rocket Franchise's Reviews

Erin Satterthwaite
Cameron was very helpful throughout the whole process. He walked me through each step and answered any questions I had. Cameron continued to reach out even after the initial approval. Cameron was one of the most helpful people I worked with on this process, and is the main reason I would recommend Rocket Mortgage to others.
Joe Chapin
Michael was very helpful and had a great attitude. My biggest reason for the 3 star review is due to the way I felt I was pressured into speeding up the refinancing process. I was very close to my required Ltv ratio to refinance out of Mortgage Insurance “the primary reason for my refinancing” but Michael insisted it would be better to drop it post refinancing. I was under the impression that they...Michael was very helpful and had a great attitude. My biggest reason for the 3 star review is due to the way I felt I was pressured into speeding up the refinancing process. I was very close to my required Ltv ratio to refinance out of Mortgage Insurance “the primary reason for my refinancing” but Michael insisted it would be better to drop it post refinancing. I was under the impression that they would use the same appraisal to drop the premium that was used to refinance the mortgage but it wasn’t. I am now required to get a different appraisal before I can drop my mortgage insurance. An inconvenience for sure and one that will cost me even more money. In hindsight I should have waited a few more months to refinance but I’ll just have to deal with it. Other than that the process was good.Read MoreRead Less
Michael Epps
Reply from Michael Epps:

Dear Joseph,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Joseph,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Iliana Leon Asusta
Abe was very knowledgeable and pleasant to work with awesome explain the process.
Beatriz Mosqueda
Very easy and efficient process. Great Person to work with and highly recommended.
Anne Noble
Sam Nehmeh is truly heaven sent. When we first spoke with Sam, we knew he was going to help us with what we need. He has been so gracious and kind.
We highly respect his professionalism, mentorship, knowledge, honesty and hard work ethics.
We highly recommend Sam to anyone who needs his service and expertise.

Thank you Sam for being such a pleasure to work with. We are forever grateful for you.

...Sam Nehmeh is truly heaven sent. When we first spoke with Sam, we knew he was going to help us with what we need. He has been so gracious and kind.
We highly respect his professionalism, mentorship, knowledge, honesty and hard work ethics.
We highly recommend Sam to anyone who needs his service and expertise.

Thank you Sam for being such a pleasure to work with. We are forever grateful for you.

Much Love,
Peter and Anne NobleRead MoreRead Less
Hector Vasquez
Tito was very attentive from beginning to end. It was a pleasure to work with him and I would recommend to anyone who wants to close a home fast and without delay.
David Goad
WOW! Tito and his team absolutely knocked it out of the park. They were able to get a Clear to Close on the file within 2 weeks! That is unheard of in the times that we are in right now. I would highly recommend him whether you are looking to refinance or purchase right now. Rates are SUPER low and CUSTOMER SERVICE is by far one of the best in the business! Thanks again!!
John Henry
Thanks for you expertise and professionalism
Fran Carlisi Cordle
Justin was very professional and answered all my questions. He was accurate and knowledgeable and made my application process as painless as possible. Justin walked me through each step and explained everything. It was a pleasure working with Justin.
Audrey Sweeney
Nathan, you were very helpful when I was ready to purchase my new home. You were always there and knowledgeable as to what I needed. Thanks for all of your help!!!