Rocket Franchise Reviews

Rocket Franchise's Reviews

Shetia Jones
Kevin was very helpful and responsive to my questions and concerns. He also has great customer service skills and very professional.
Rhaissa Escobedo
Chris was very knowledgeable and very involved. If it wasn’t for him my loan process wouldn’t have been as smooth or fast. I would definitely recommend.
Bharath Ramchandra
Mark is a Go getter. The challenge for Mark was to complete loan mortgage within 21 days which is quite unheard of in this pandemic situation. Mark was able to achieve it in record time and get me over the line. Thanks Mark for all the work.
Tessa Solomon
Alex is absolutely wonderful!!! I'm a first time home buyer and was worried about the process and all the steps to close. Alex alleviated all fears by being extremely patient, knowledgeable, and supportive from start to finish. He's very easy to work with and was a true gem throughout the madness. I was blessed to have him by my side
Thanks a ton!!!
Kohl Schoensee
Mark was super responsive and on top of making sure I knew and understood all the information I needed to move through the process smoothly. I was super thankful to have Mark in my corner helping me get through a stressful process with ease.
Tina McKeithan
Chris was a wonderful agent! I had a need to close on my home in a short period of time and Chris made it happen. He was available after hours and on weekends if I needed him and he answered all my questions. I really enjoyed working with him. Thank you Chris!!
Patrick Long
Tito was absolutely awesome to work with!! Always responsive and willing to help. I will always recommend tito to anyone looking for a home loan.
Judy Wright
Michael was very helpful. He took his time with us and explained everything. When I at first did not understand how to E sign the paper work Michael went slow and helped me. I would recommend Michael as the one to talk to to finance your loan with
John Christensen
Like pulling teeth to get stuff done. Either he was on vacation or busy helping clients with higher amount loans. They changed the interest rate and gave themselves a huge raise by charging an exorbitant loan charge.
Tito Sanchez
Reply from Tito Sanchez:

Dear John,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear John,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Jeffrey Armbruster
As always in any of my dealings with Chris he is 100% Top Notch! He is quick, fast and always ahead of everything needed in handling my mortgages and refinances. Only person I will deal with for these types of things for me. Thanks again for the continued trust in doing business with you and Rocket Mortgage!