Rocket Franchise Reviews

Rocket Franchise's Reviews

Michael Turner
She was very professional, informative and provided all the answers to our questions! She made us feel very comfortable and made the process a great experience!! Thank you!
Heidi Rosario Padilla
He treat us very well and he was very diligent with all the questions and concerns we had.
Donna Reichlin
I have used Jack twice and he is quick to help me out and is always available to answer any questions we have had.
Karen Blackaller
Jeremy was very professional, knowledgeable and helpful with the whole refinancing process. I would definitely recommend him in the future.
Priscilla Donayre
Kevin was literally super cool and super sweet! He would always answer my questions, even when I sounded pretty crazy with my questions. He would always try to answer, or even when he does miss my call, he will always call back maybe within an hour or even when he done with another customer! Loved it! Will defiantly work with him again for our next property purchase! Thank you so much Kevin for ...Kevin was literally super cool and super sweet! He would always answer my questions, even when I sounded pretty crazy with my questions. He would always try to answer, or even when he does miss my call, he will always call back maybe within an hour or even when he done with another customer! Loved it! Will defiantly work with him again for our next property purchase! Thank you so much Kevin for making this such a smooth process for Henry & I. We had no idea what any of this means from new home owners, hope you are doing well and stay safe!!!Read MoreRead Less
Darden Schurg
Eric was an exceptional help throughout the whole process of buying our home and he made it very clear that we mattered. I would highly recommend Eric to anyone working to get a loan for a home. Eric was able to navigate the mess of first home buying by relating it to help us young buyers understand.
Michael Porter Sr.
Tito did a great job with the overall process. The only issue that I think needs improvement with Rocket Mortgage is communication in regards to who is handling each step. It seemed that everytime I called I got someone different yet I was never told that someone else would be handling that particular step.
Phil Juskiewicz
I was having difficulty with local companies. When Tito came in to play he stepped up and got things done!
He was knowledgeable patient understanding and most of all he had a good personality.
Jacob Glenn
Horrible experience. To start he waited two weeks to tell me that he needed more information from me and I had to reach out to him just to find that out. He would say one thing but then say another which completely contradicted what he said before, for example he told me that I couldn't get a loan because my debt to income needed to be under 71% but then told be my debt to income was at 61%. I ...Horrible experience. To start he waited two weeks to tell me that he needed more information from me and I had to reach out to him just to find that out. He would say one thing but then say another which completely contradicted what he said before, for example he told me that I couldn't get a loan because my debt to income needed to be under 71% but then told be my debt to income was at 61%. I also would not hear from him for weeks and would not get a response to emails until I sent 2 or 3 emails. Very unprofessional, and very wishy washy, would not recommend.Read MoreRead Less
Josh Bowers
Reply from Josh Bowers:

Dear Jacob,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I regret if there was any opportunity where I could have made myself more available for you. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client ...Dear Jacob,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I regret if there was any opportunity where I could have made myself more available for you. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Edgar Flores
Pedro me brindó un excelente servicio y siempre respondió a las inquietudes en el proceso.
Lo recomiendo 100%, un gran gestor y apoyo en un proceso tan complicado.