Rocket Franchise Reviews

Rocket Franchise's Reviews

Ed Dalde
My wife and I had great conversation with Carlo regarding our plan to purchase property in California. He explained well the pros and cons of acquiring properties, it helped us a lot in deciding if we wanted to pursue our plan. Thank you Carlo, you are amazing!
Steve Busby
Worked with Chris on multiple occasions, he answered all my questions walked me through the process. He helped refinance my property in Greene Farms within weeks. I would recommend him to family and friend.
Lisa Rubendall
It was hard to get ahold of Bianca and she wasn't thorough on our closing so last minute we had to get documents. We continuously had to add more documents every day. It was easier in the past to close.
Bianca Lares
Reply from Bianca Lares:

Dear Lisa,
Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles to advise on next steps. My role as a licensed mortgage banker is to initially set your loan ...Dear Lisa,
Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles to advise on next steps. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our closing team will assist you with the Closing requirements and expectations. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Crystal @
Tito was a big help. I’m a first time homebuyer and it was a very quick and easy process. Everything was explained well and made the experience much better than I had imagined. Will definitely recommend him to others !!
Al Kaminski
Jayne was very helpful during our loan process. She is very knowledgeable and readily offers sound advise. She help us in providing the required documentation and kept us updated on the status. She is a wonderful and friendly person to deal with. Made the process simple. We’ll certainly use Jayne again in the future.

Al Kaminski, satisfied customer.
Precious Nvene
At this point leaving 5 stars feels like underappreciation for this lady right here. She's amazing, professional and knows her job very well. It was a huge pleasure working with her especially given the horrible experience we had with our previous lenders.
Teena Kinney
I would highly recommend Teala Smith if buying a house. She was always there for me when I had any questions or concerns right up to the day of closing and even afterwards. She was very knowledgeable and patient.
kemton Alert
Moe was exceptional , professional , knowledgeable . He was more a friend who was super helpful . The experience from beginning to closing was very friendly Thank you . God bless you
Anthony Kopesky
I have nothing but great things to say about Chuck. His professionalism and expertise made me choose Rocket over my own financial institution that I work for. Having Chuck as your loan processor feels like you are his only client. He works very diligent to ensure all of your needs and goals are being met. There were times that I had questions on a Sunday and he would pick up with in 2 rings. My ...I have nothing but great things to say about Chuck. His professionalism and expertise made me choose Rocket over my own financial institution that I work for. Having Chuck as your loan processor feels like you are his only client. He works very diligent to ensure all of your needs and goals are being met. There were times that I had questions on a Sunday and he would pick up with in 2 rings. My wife was nervous about buying our 1st home and Chuck knew exactly when to dial things down and when to approach certain agendas. The thing that impressed me the most was that he was willing to drive 6 hours one way to complete are closing in person. When he asked me if he can come I was very surprised and aesthetic that he was willing to do so. In summary I can say Chuck made my process as easy as possible and I think that’s he is the future of this organization !Read MoreRead Less
Charlotte Elmore
Abe is a terrific, reliable, trustworthy mortgage broker. I have worked with him several times and every time is a great experience.