Rocket Franchise Reviews

Rocket Franchise's Reviews

David Burns
My wife and I were hesitant to refinance after the brutal three month experience we suffered through last time. However, interest rates were too good to pass up, so we held our breath and decided to jump into the deep-end again.

I've seen advertisements for Rocket Mortgage so I thought I would try them out. Immediately after hitting submit, my phone rang. The representative told me that he was ...My wife and I were hesitant to refinance after the brutal three month experience we suffered through last time. However, interest rates were too good to pass up, so we held our breath and decided to jump into the deep-end again.

I've seen advertisements for Rocket Mortgage so I thought I would try them out. Immediately after hitting submit, my phone rang. The representative told me that he was going to get Pedro on the phone with me to start the process. Fifteen minutes later we got a phone call from Pedro. His friendly, knowledgeable, and can-do persona was delightful. He thoroughly explained the Rocket Mortgage and Rocket process, helped us get logged into the online portal and walked us through the first steps.

Already, this initial experience with Pedro far exceeded our experience with our last mortgage agent. But, it just got better from there. Anytime we had a question or concern, he responded within 24 hours.

It's been one week since we started the application process with Pedro and because of his expertise, we are already closing in on completing the process and set to close from start to finish in less than a month.

I truly cannot recommend Pedro enough!Read MoreRead Less
Mary Smith
Really good communication and service from Joe.
Dan Manwill
Justin was an excellent point of contact, I know I wasn't his only client at the time, but he made me feel almost like I was. He was prompt to respond to all of my questions and concerns, he answered voicemail quickly, usually within an hour or 2.
Jill Ledin Casey
Excellent service. Quick thorough and extremely helpful!
Keith Spaulding
Brent is very knowledgeable and quick to respond to questions and concerns about the mortgage process.
Michelle McNally
Mark was personable and made this transaction very very easy. He was knowledgable, and everything transpired as he explained in our first phone calls. Highly recommend Mark and Qucken!
Cathy Diana Correia
Kevin was quick to respond, clear to understand, attentive, and patient with us the entire time we were in escrow. We changed our lender because the one we had before was inconsistent, felt a bit impatient, responded with unclear answers, and always had his assistant respond to our emails. We were so worried to change lenders, but quickly realized we made the right choice after talking to Kevin. ...Kevin was quick to respond, clear to understand, attentive, and patient with us the entire time we were in escrow. We changed our lender because the one we had before was inconsistent, felt a bit impatient, responded with unclear answers, and always had his assistant respond to our emails. We were so worried to change lenders, but quickly realized we made the right choice after talking to Kevin. No matter how repetitive or worried we we became, Kevin was always calm and kind. What was even more impressive is that it was all done remotely. Thank you, Kevin.Read MoreRead Less
Tracy Bertagnole
Tito is the best agent I have worked with. I was very aggressive and let him know that I was shopping other lenders. Ultimately, he got me what I wanted. In essence, he went to bat for me and I appreciate a lender that does that. Also, Tito is very responsive, even on weekends. I recommend him to anyone.
Raah Hoda
Kristina was very helpful throughout the process. Help me in making critical decisions. Very friendly and professional.
Chris DiGiuseppe
Jack is outstanding. He helped quickly get through a refinance that I've been trying to do on my property for years. Looking forward to working with Jack on future real estate endeavors.