Rocket Franchise Reviews

Rocket Franchise's Reviews

Matt Hajek
Jeremy was very prompted when I had any questions for him. Much more responsive with emails then a phone but that comes with the industry. Overall everything was very smooth and I was happy with the service.
Emily Lamb
Tony helped my husband and I with the mortgage for our first house. He was a great resource, answered all our questions, explained things clearly, and was responsive to our needs. Working with Tony was easy and he made sure we made it to closing smoothly and without any surprises. I would highly recommend working with him.
Peter Gunderman
Gabe walked us through the mortgage options and genuinely had our best interests at heart. He was professional and honest.
Bryan Carpenter
Our experience with Abe from start to finish was outstanding.
Subrahmanyam Bulusu
I casually had a chat with Mandy about Home refinancing. She is very knowledgeable about the home refinancing process and next thing I know, I started my refinancing process and I completed it all from my home. This was awesome. I definitely recommend Mandy any time...
Keep it up Mandy.
Colleen Arnoux
I would recommend Sam to everyone who is looking to refinance. He makes the process easier than I ever thought possible we couldn't be more happy with the outcome. I have recommended him to more than a few of our friends and they have been pleased with the process.
Elaine Kramer
He did a fantastic job in walking us through the process and made it easy from beginning to end. High recommend him for mortgage applications.
Tracy Fitzgerald Elder
Excellent service! All questions answered quickly. Mike was truthful and explained everything so that I could understand what to expect. He made the process extreamly easy.
Patricia Chamberlain
Thanks so much goes to Pedro for being such a wonderful agent . Pedro setup our refinance loan within a matter of moments and answered all of our questions immediately. I am so grateful for all his expertise and kind attitude. Patrica Chamgerlain
Ashley Heidrich Treadway
He was friendly, but hard to reach. He never emailed me back in a timely manner. And the last time I emailed him, he just didn't email me back. We got our our loan and we're happy with interest rates but what the heck??
Jeremy Revord
Reply from Jeremy Revord:

Dear Ashley,

Thank you so much for your review. Our Client Relations team reached out to you today regarding your feedback. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell ...Dear Ashley,

Thank you so much for your review. Our Client Relations team reached out to you today regarding your feedback. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less