Rocket Franchise Reviews

Rocket Franchise's Reviews

Jan Rasmussen
Mandy was very helpful, responding quickly any questions I had throughout the process. She is very patient and explains everything clearly. A true professional.
Ryan Lairmore
Courtney was and is the most helpful person in customer service I have ever had help me in any situation..I even recommended her to my parents who were unsure of doing an online home loan and she made the process effortless..I would give her 10 stars if I could!!!
Gladys W. Leavitt
Mark was extremely helpful and accommodating through our loan process.
Matthew Cox
Good experience. But when I reviewed the numbers in more detail myself after refinancing, I realized it was pretty much a wash between refinancing and not for my loan. I somewhat blindly trusted that the numbers were better, in this case I wish I had not refinanced. If I would have just paid an extra $100 per month on my old loan, the payments and total paid are the same as my refinanced loan. ...Good experience. But when I reviewed the numbers in more detail myself after refinancing, I realized it was pretty much a wash between refinancing and not for my loan. I somewhat blindly trusted that the numbers were better, in this case I wish I had not refinanced. If I would have just paid an extra $100 per month on my old loan, the payments and total paid are the same as my refinanced loan. The loan officer should not have recommended that refinancing would save me money, he should have just said it's better to pay extra.Read MoreRead Less
Gabe Munoz
Reply from Gabe Munoz:

Hello Matthew,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or provided better options. Please let me know if there is anything I can do for you in ...Hello Matthew,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or provided better options. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity.Read MoreRead Less

Nick Ferrara
Jonathan, was very nice and polite and always called back and answered my questions.
Charlaine Charles
Sam was great with helping me through my refinance. He answered all of my questions and his response times were great. Would highly recommend!
Ingrid Holland
Thank you so much Justin for all your guidance and patience as you helped us thru with our refinance.
Very friendly and professional. I know we worked your nerves but we got the job done. I thank you for
explaining all our options. Keep on doing a GREAT JOB!!!!! You showed what Rocket Mortgage is all about.
Yes I've recommended you to my co-worker Patricia King.
Steve Dean
Very professional. Very outspoken. Easily explained and answered any questions I had. Loved working with her. Thanks again.
Cindy Simmons
Joe was very helpful in finding me the right loan at the right time for the right price! I totally recommend him, it was a pleasure working with Joe.
David Clark
Chris was very helpful and he thorouanswered all of my questions. Great experience!