Matt Kim
Excellent, problem solver, easy to work with!
Rocket Franchise's Reviews
Marianne Wolf
Mark was my assigned banker for my recent mortgage refi. I'm not great when it comes to understanding mortgages and other financial information, so Mark was patient, empathetic and took time to explain my options and terms. He was timely and responsive in answering questions and he never made me feel pressured into making a decision. In the end, Mark helped negotiate the best refi option for my circumstances and I am set to close my new loan on March 31st! refi'd several years ago with a different company and I have to say, working with Mark and Rocket Mortgage/Rocket was the best. The process was quick, efficient, and very easy. The on-line account for document access and processing is great and very user friendly! Having everything so readily accessible was really helpful and expedited the loan process. Mark is professional, courteous and knowledgable. I couldn't have had a better banker and have already recommended Mark and Rocket Mortgage to my friends considering refinancing their mortgages. 😁Read MoreRead Less
Bob Jump
Very supportive. Extremely helpful. On my side. Got job done
Rachael Lewis
Tito was Extremely helpful, friendly and knowledgeable! He made the loan process easy and everything went smoothly!
Dwayne Wegner
Gabe was a true professional, both in his customer-service attitude and in the very proficient manner that he took care of my mortgage. He was the ideal representative of his organization, at all times!
Raptor Cry
Upon receiving a call from Mandy on 2/19, I had already decided to finalize with another lender for a second mortgage. She was extremely persistent and challenged me to give her that day to attempt to put together an offer for a cash out refinance for my home improvement project. Later that day, she called me with an interest rate, term and program that seemed too good to be true. As my other lender did not require an appraisal, I told Mandy that we were beginning demo work so the timing wouldn't be fast enough.
Mandy challenged me again and worked on scheduling an appraiser within 48 hours (2/21) and told me as long as we get the value required, I could do the cash out refinance (without second mortgage) and we could close and fund within 3-4 weeks. Again, her timing was off but she assured me my loan and situation was the highest priority.
By 2/25, she had the appraisal with all my documents in hand working on finalizing with the underwriters. We signed closing docs on 3/3, loan funded 3/9 (instead of 3/7 due to weekend) and received my cash by 3/10.
I've done several loans before, for clients and personal and I've never experienced a situation like this. A dream come true for my family and I.
Mandy's persistence, honesty and ability to follow through is second to none. A true professional.Read MoreRead Less
Mandy challenged me again and worked on scheduling an appraiser within 48 hours (2/21) and told me as long as we get the value required, I could do the cash out refinance (without second mortgage) and we could close and fund within 3-4 weeks. Again, her timing was off but she assured me my loan and situation was the highest priority.
By 2/25, she had the appraisal with all my documents in hand working on finalizing with the underwriters. We signed closing docs on 3/3, loan funded 3/9 (instead of 3/7 due to weekend) and received my cash by 3/10.
I've done several loans before, for clients and personal and I've never experienced a situation like this. A dream come true for my family and I.
Mandy's persistence, honesty and ability to follow through is second to none. A true professional.Read MoreRead Less
Barbara Fletcher
Real Estate Professional
Great job! A pleasure to work with Rocket Mortgage again!
Marie Suter
Cameron was amazing. I called this poor man at night during the weekend and he always answered my questions and never seemed to mind. This was the first house i bought so i had so many questions and need so much help. I have been telling everyone i know to ask for him. you are the man Cameron :)
Justin Sawkin
Jonathan was extraordinarily helpful throughout the entire process. He provided us with all the information we would need to get a mortgage, and answered what most have been hundreds of questions quickly and clearly. I felt that he cared about us and that the process went well for us. He was gently straight forward when we needed a reality check. Due to his help we were able to confidently place an offer on a house while waiving the financing contingency. We would not have been able to do this without him.Read MoreRead Less
Julie Cox
Mark has been absolutely fabulous from start to finish. He was always available day or night if I needed anything. He is very professional as well as personable which is a very refreshing combination. I would highly recommend him and Rocket Mortgage to anyone looking for a great lending company.