Rocket Franchise Reviews

Rocket Franchise's Reviews

Kyle Walker
Sam was very attentive and available. His communication style is based on the needs of hos customer, so if you like to talk he will call you when needed. Or if you are like me, email is much easier. When we got closer to closing, I saw an issue in the costs and Sam was quick to get it resolved and the pics updated. I will be calling him again in the future. Rocket Mortgage was a smart choice for ...Sam was very attentive and available. His communication style is based on the needs of hos customer, so if you like to talk he will call you when needed. Or if you are like me, email is much easier. When we got closer to closing, I saw an issue in the costs and Sam was quick to get it resolved and the pics updated. I will be calling him again in the future. Rocket Mortgage was a smart choice for my family and our situation.Read MoreRead Less
Darrin Pennartz Real Estate Professional
Chuck did a wonderful job helping my client getting a loan to buy a home. I am looking forward to the next time I can work with Chuck and Rocket Mortgage.
Karen Gilbert
Mr. Oliveras was the epitome of professionalism. I retired after 35 years in advertising sales, I knew from our first conversation he was a "gem. " His knowledge and patience is what all sales personnel should strive to be. Thank you again for everything. Karen Gilbert Hansford
Wes Jackson
Alex was very friendly and very knowledgeable about the home buying process. From the very start it was obvious he was committed to providing the most professional yet easy home buying experience. I would recommend him to anyone in the market!
Claire Fairbanks Real Estate Professional
Cory was quick to answer any of my questions. With a first time homebuyer, it can be a very stressful and worrisome process. Cory handled everything wonderfully and explained every detail so thoroughly. I would definitely recommend Cory to any of my future clients.
Nicholas Kiphart
I have had the pleasure of working with Julie on several mortgages and can't say enough about her professionalism and expertise! From the details of the HARP programs to her knowledge on VA loans, she has been an absolute asset to me and my family. Even after spending an extensive amount of time helping me the last time, despite my decision to go a different direction with a different financial ...I have had the pleasure of working with Julie on several mortgages and can't say enough about her professionalism and expertise! From the details of the HARP programs to her knowledge on VA loans, she has been an absolute asset to me and my family. Even after spending an extensive amount of time helping me the last time, despite my decision to go a different direction with a different financial institution, she was a consummate professional and helped me look at all options. She will be the first person I call and Rocket Mortgage will be the first institution I'll look to for my next mortgage needs. Very, very satisfied with her service and experience and range of products that Rocket Mortgage has to offer! Read MoreRead Less
Blaine Klos Real Estate Professional
Dan was very helpful and streamlined the process with ease. I would definitely work with Dan and his team again!
Charles Horowitz
Oscar was terrific! He gave me several hours of his time on lengthy phone discussions going over the details of Rocket Mortgage's offer and process and evaluating my scenarios for refinancing. He was very knowledgeable and experienced with how the Rocket Mortgage would proceed, including the portions of the process that were particularly confusing, he knew in advance that's how it would go.
He was ...Oscar was terrific! He gave me several hours of his time on lengthy phone discussions going over the details of Rocket Mortgage's offer and process and evaluating my scenarios for refinancing. He was very knowledgeable and experienced with how the Rocket Mortgage would proceed, including the portions of the process that were particularly confusing, he knew in advance that's how it would go.
He was a pleasure to work with and I'd recommend him to anyone in the future. My only comment on the entirety of the process to share with the reader is that Rocket Mortgage did not do a good job of obtaining the absolute latest payoff statements from my prior bank for either my mortgage or HELOC and it took a lot of last minute pressure for me to get them to do that. As a result, they were way off on their closing projections and actually failed to pay off my HELOC in as timely a manner as they intended to. I'm very happy with the overall experience and the financial outcome, but I think, particularly since they intend to move so quickly and efficiently, they should have taken this more seriously than they did. I don't think that has anything to do with Oscar, who was along for the ride and helped a lot in all regards.Read MoreRead Less
Edward Paustian
sam very happy thank you and Brittney was the best busy moving .be in touch next month if your not the ceo by then
Louise Feldman
Dan McCarthy was our contact and he was great from the start. He was clear and concise and honest about the process from the get-go. We worried about various things and had questions for him, he was quick to respond and got the information or help we needed. The process went almost exactly how he said it would, everything was super quick and much easier than we anticipated. Rocket Mortgage is ...Dan McCarthy was our contact and he was great from the start. He was clear and concise and honest about the process from the get-go. We worried about various things and had questions for him, he was quick to respond and got the information or help we needed. The process went almost exactly how he said it would, everything was super quick and much easier than we anticipated. Rocket Mortgage is great so far and Dan really was great to work with. I really felt like he got us a great deal too!Read MoreRead Less