Rocket Franchise Reviews

Rocket Franchise's Reviews

Sally Coulter
The house we are presently in, we were buying on contract and rolled it into a permanent mortgage in December, 2016....it took us 5 months to finally close on December 31. It was a nightmare!!! We knew we had equity and wanted to do a refinance so that we could do some updating. I was very hesitant to even go in that direction again, but I took a chance and contacted Rocket Mortgage on-line and...The house we are presently in, we were buying on contract and rolled it into a permanent mortgage in December, 2016....it took us 5 months to finally close on December 31. It was a nightmare!!! We knew we had equity and wanted to do a refinance so that we could do some updating. I was very hesitant to even go in that direction again, but I took a chance and contacted Rocket Mortgage on-line and received a call from Brent in about 10 min. This was this past summer and it took us about 45 days to close. It was the BEST call I ever made. Brent is an absolute joy to work with and I couldn't be more pleased with the whole process and the outcome!!! We just recently did a second refinance and were able to switch from an FHA to a Conventional loan and be able to drop our PMI, which saved us $115.00 a month on our mortgage. Again, I worked with Brent and again, it was a joy!!! We closed in about 15 days!!! Brent is helpful, honest and caring!!! I would highly recommend him to anyone looking for a mortgage or refi. Most importantly for me, was the rapport that Brent and I had during each process...he's extremely easy to talk to and he just made the whole thing a very positive experience!!! I would never hesitate to recommend Rocket Mortgage, but especially Brent Saxe!!!!Read MoreRead Less
Daniel Thomas
answered all our question in a timely manor and very polite and easy to talk to.
Spencer Charlton
Acquiring a home mortgage loan these days can be a very stressful process. Brian helped make the process as plainness as possible. He explained all what was required and the most efficient means for submitting the necessary paperwork. And the team that supported him was great at keeping the process moving.
Larry Allen
Michael did an excellent job working with me on consolidating my loans and gave me some great information on how to reduce the length of the loan. I would recommend any of my friends to contact Michael at Rocket Mortgage.
Ena Loureiro
Cory was extremely responsive to my calls and provided the information requested as well as answered all questions thoroughly. He had a great demeanor and was extremely knowledgeable. It was a pleasure working with him. I would highly recommend him.
Cary Adler
Oscar did a great job handling my mortgage. The process was easy, smooth, and relatively fast. I highly recommend Oscar and Rocket Mortgage!
Shannon Wallace
Kristina was awesome. She was attentive, responsive, and knowledgeable through the whole process.
Andrew Ruesche
Dan was extremely responsive to any form of communication, be it email, phone calls, and in my case text messages. If he missed your call messages left were quickly returned and he did a great job answering any questions and concerns. He was a pleasure to work with and will definitely be the one I call when doing another refinance or home purchase.
Connie Welker
Mr. Epps was very professional and provided explanations about the process and provided me several options in re-financing my home. He was available throughout the entire process and I was kept informed throughout the entire process. I found Mr. Epps very customer friendly and focused on providing me with the best service through e-mails and phone calls. My interaction with him and the process ...Mr. Epps was very professional and provided explanations about the process and provided me several options in re-financing my home. He was available throughout the entire process and I was kept informed throughout the entire process. I found Mr. Epps very customer friendly and focused on providing me with the best service through e-mails and phone calls. My interaction with him and the process was easy and efficient. What I thought might be a long and difficult process was easy, efficient and customer service friendly. Mr. Epps and the staff that assisted me in my re-finance were the best. Thank you, ConnieRead MoreRead Less
Michele Lindsey
Oscar was very easy to work with. He was pleasant and answered all the questions I had. he made the whole process go very smoothly.