Rocket Franchise Reviews

Rocket Franchise's Reviews

Steve Jones
My experience with Chris Marshall was exceptional. He is not a "just enough to get by" person. He is an "above and way beyond" person in his efforts to communicate, educate and comfort you when purchasing a home which can be a daunting and harrowing experience. I was a lifelong apartment dweller and first time homebuyer whom felt like I was being led to the slaughter by the myriad of people and ...My experience with Chris Marshall was exceptional. He is not a "just enough to get by" person. He is an "above and way beyond" person in his efforts to communicate, educate and comfort you when purchasing a home which can be a daunting and harrowing experience. I was a lifelong apartment dweller and first time homebuyer whom felt like I was being led to the slaughter by the myriad of people and costs associated with purchasing a home. From agents to attorneys, inspectors, title companies, escrow companies etc., I felt like a bull in a ring being stuck by a thousand pokers. I felt like everyone including Chris was out to get me, but after he answered all my questions, my mind and emotions were at ease. He made me feel like a friend and not a number or bank book. He stuck with me for over a year while the bank played all kinds of games. I truly appreciate all the work he did and his personal coaching which was not part of his job. Every time I called frustrated, he was there to calm my fears and insecurities. He even made himself available while on vacation when I needed an updated approval letter! Chris Marshall is one of if not the best at what he does. I wish him all the best!!! Read MoreRead Less
Cindy Ellis Roberson
Always there when you needed him.
Linda McGraw
Friendly, helpful, knowledgeable, efficient; he is a great asset to the company.
Heather Colton
Brian was great to work with to refinance our home loan. The process moved very quickly and efficiently, he was very responsive and answered all my questions quickly even on weekends. We got a good rate as well and very little fees! This was the easiest loan process we have ever been through! I would not do a loan any other way!
Marie Ryza
Dan was very knowledgeable, efficient, courteous and a pleasure working with him. He made the process very easy.
Ritchie Priddy
Definitely a 5! Michael was very informative, found the right type of loan for us (in our parish) and made the whole process easy. He is very customer oriented, and answered all of our questions and concerns right away. He is excellent, and a pleasure to work with!
Joel Michael
Excellent. Straightforward, honest, diligent and easy to reach for questions throughout the loan process. Guided me through every step and made the unavoidably tedious refinance experience as painless as possible.
Rick Policelli
Joe promptly responded to any concerns I had.
Patricia Hairston
It was a great pleasure to work with Michael. I would not have believed that the process would have been so easy and stress free. Michael, was always there and ready to help in any way that was needed and I would like to thank him. Michael, made you feel comfortable and important through the whole process. Thank You, Michael for everything and God Bless.
Matthew Kunde
Jacob Crane was probably the easiest guy to work with. As a matter of fact, all the people I dealt with at Rocket Mortgage were wonderful. I would not hesitate to use them again or refer a friend. Great job on getting the refi done so quickly. I hope to send more business your way.