Rocket Franchise Reviews

Rocket Franchise's Reviews

Sarah Kate
While mortgage refinancing has high stakes that can make it a stressful process, you are undoubtedly in capable hands when working with Julie Eccleston! My husband and I maintain high expectations for customer service. We are not easily impressed, however, Julie far surpassed our standards for excellence! She quickly put us at ease. She made our goals her primary focus. She was consistently ...While mortgage refinancing has high stakes that can make it a stressful process, you are undoubtedly in capable hands when working with Julie Eccleston! My husband and I maintain high expectations for customer service. We are not easily impressed, however, Julie far surpassed our standards for excellence! She quickly put us at ease. She made our goals her primary focus. She was consistently available, proactive, attentive, and incredibly supportive. She streamlined the entire process. To that end, we had such a positive experience with her on our first home that we refinanced with her again on our second home! During our refinance experiences, Julie put us into a position to balance our mortgage payments with our lifestyle, save us money, and allow our dream home to be even more affordable! We recommend her to everyone we know without hesitation.

Sarah and Tom FrancoRead MoreRead Less
Jean Tapscott
Julie Eccleston is a true professional. My wife of 52 years and I were seeking financial consolidation from Rocket Mortgage with properties we owned in South Carolina and Virginia. Initially I was totally dissatisfied and planned to contact one of our different financial companies. That is when Julie entered the picture. She first calmed my anger and rapidly resolved all financial issues. She has...Julie Eccleston is a true professional. My wife of 52 years and I were seeking financial consolidation from Rocket Mortgage with properties we owned in South Carolina and Virginia. Initially I was totally dissatisfied and planned to contact one of our different financial companies. That is when Julie entered the picture. She first calmed my anger and rapidly resolved all financial issues. She has since become our primary point of contact with all of our financial refinances, mortgage reductions, and consolidations. As I said, a true financial professional that has 100 per cent of our trust. Something we reluctantly give.
Colonel (Retired) Donald and Jean TapscottRead MoreRead Less
Bronwen Wagner
I wanted to refinance my house in 2010. I was surfing around for rates and reached out to Rocket Mortgage for this. Julie contacted me almost immediately and wow'ed me from the first interaction. I found her to be very bright, articulate and wanted my business. I decided to go with Rocket Mortgage mostly because of her although I found the entire process to be super and customer friendly. I ...I wanted to refinance my house in 2010. I was surfing around for rates and reached out to Rocket Mortgage for this. Julie contacted me almost immediately and wow'ed me from the first interaction. I found her to be very bright, articulate and wanted my business. I decided to go with Rocket Mortgage mostly because of her although I found the entire process to be super and customer friendly. I would recommend her and have to others in a heartbeat. I think she should always be on the front lines to draw business in because she is so excellent at this. Good luck Julie (but you don't need luck)!Read MoreRead Less
Rachel Smith
Working with Julie is a joy, she made my refinacing easy and stress-free! She is professional & explained everything clearly and in a way that I could easily understand. She truly seems to be looking out for MY best interest. I would absolutely recommend Julie to my friends & family, I will not hesitate to contact her again in the future for all of my mortgage needs! Thanks Julie!!
Hank Wells
Julie was the most intuitive and helpful professional we have ever worked with! My friends have all had such hassles with their purchasing or refinancing transactions, but we have never had an issue with Julie!! We were so fortunate to have Julie to guide us through the process. She was really there for us every step of the way. I recommend Julie to anyone who wants a straight-forward, no ...Julie was the most intuitive and helpful professional we have ever worked with! My friends have all had such hassles with their purchasing or refinancing transactions, but we have never had an issue with Julie!! We were so fortunate to have Julie to guide us through the process. She was really there for us every step of the way. I recommend Julie to anyone who wants a straight-forward, no bull deal. Read MoreRead Less
Kristin Oakley
Julie is very knowledgeable and easy to work with. We had a great experience.
Ronald Miller
Gabe was very easy to work with and helped tailor a package to fit my needs. I would use him again and recommend him to others
Judy May
VERY HELPFUL, PROBLEM SOLVER, UNDERSTANDING: GREAT GUY!!!! My loan closed in 3 weeks!!!!
Melina Taylor
Sam was awesome to work with! Sam called me daily to keep me updated and worked fast to me us homeowners. Thanks Sam!
Arsherres Jenkins
My experience with Sam and the Rocket Mortgage team was wonderful, everyone was nice and extremely helpful.I highly recommend Rocket Mortgage to anyone looking to purchase a home.