Rocket Franchise Reviews

Rocket Franchise's Reviews

Rita Rice
Great Job Dan,
Could not ask for a smoother easier mortgage refi! Perfect in every way!
Thanks
Ewa Bass-Baker
Excellent understanding caring about my needs I will recommend Thomas to all my friendsI and would like to work with him in the future
Mark Castellano
Jason was everything that I was looking for while shopping for a mortgage. During the largest purchase and decision of my life, he made the whole process so easy. Jason constantly kept me informed every step of the way, and never hit me with any hidden costs or surprises. When the closing finally came around, the numbers that were given to me on day one, were the same at the closing. If anyone ...Jason was everything that I was looking for while shopping for a mortgage. During the largest purchase and decision of my life, he made the whole process so easy. Jason constantly kept me informed every step of the way, and never hit me with any hidden costs or surprises. When the closing finally came around, the numbers that were given to me on day one, were the same at the closing. If anyone is looking for a mortgage, and want someone that will give you his full and personal attention, call Jason. When someone I know is getting a mortgage, the first thing I will hand them is Jason's business card. Thank you again Jason.Read MoreRead Less
Karen Portz-Clayton
Honestly when I first thought about using Rocket Mortgage I was not really comfortable with the idea of using a company that I couldn't just walk in the door to talk to when or if a problem came up. It almost held me back from using them until I called and spoke to Chris. His patience and understanding and the assurance he had of himself and the company really put me at ease and allowed me to ...Honestly when I first thought about using Rocket Mortgage I was not really comfortable with the idea of using a company that I couldn't just walk in the door to talk to when or if a problem came up. It almost held me back from using them until I called and spoke to Chris. His patience and understanding and the assurance he had of himself and the company really put me at ease and allowed me to start the process without all the worrying. EVERY step of the way Chris was here for us. I had his cell phone number which I'm sure he regretted but he never made me feel like I was a bother! If he couldn't answer when I called he would send me a text letting me know he would call me right back, and he always did. Extemely personable and very honest. We almost went with a different company and Chris allowed us to explore that option without making us feel obligated or bad and he was even helpful in giving us tips to ask the other company about. As it turned out thanks to Chris' advice the other company wasn't so much on the up and up and when I called Chris back he never gloated about his company being better he just said he was glad that we would be continuing the process with him. You can always hear his smile through the phone which makes spending money a little easier. We've been in the customer service field collectively for over 30 years and Chris is the epitome of what customer service means. Give him a call and let him make the home buying process as easy for you as he did for us!Read MoreRead Less
Norm VanNostrand
Jack was very help and extremely easy to work with. He was there for us anytime we needed help or just had a question about the process of our refinance. He made the process easy and painless and we closed our loan in less than 3 weeks, with no issues.
Candee Maltese
Very on top of things this was a very positive experience
Mick May
I would like to thanks the quick in loan company to have person like Same Nehmeh I was in the good hand when I was dealing with him and was so impress because of sam experience the way he was handling the job any time I ask for help he response right the way he was helping me like I am was special,he is full of quality and I will say he is a very good asset for the company and hey deserves more ...I would like to thanks the quick in loan company to have person like Same Nehmeh I was in the good hand when I was dealing with him and was so impress because of sam experience the way he was handling the job any time I ask for help he response right the way he was helping me like I am was special,he is full of quality and I will say he is a very good asset for the company and hey deserves more then 5 star.Read MoreRead Less
Lynn Allen
He was very patient and knowledgeable with our questions.
Angelica Rodriguez
Super Awesome customer service! Very happy he was there to guide us through the mortgage loan. Thanks! God bless!
Trish Hebert
Joe Wilson always returned my call and was always helpful with my stupid questions. But more importantly, my realtor, Vanessa Wolfe, was VERY impressed. Said she had not had a great experience with Rocket Mortgage in the past, but that this time, the service and quality of work was exceptional.
Time for a big raise Joe, you deserve it.
Trish Hebert.