Rocket Franchise Reviews

Rocket Franchise's Reviews

Alice Stage
I recommend Rocket Mortgage to everyone based on Dana's level of customer service. She walked us through the process, gave guidance even when not required to (past her portion of the process) and I trusted her feedback/recommendations. It was obvious that Dana owns the customer experience with Rocket Mortgage through the entire process and it became a very easy portion of my relocation process.
Jim Keenan
Every interaction with Dana has always been positive. She has helped our family in more ways than just getting a home loan. We truly appreciated her personal attention to our needs and her timely updates to our loan status. Dana carries herself in an extremely professional and upbeat manner. We wish her nothing but the best of success.
Bryan Welker
She always got back to us quickly if we had any questions. She kept us updated everyday throughout the process and is very knowledgable at what she does. We enjoyed working with her.
Peter Hiro
Dana helped me through a refinance on my home, which was "underwater" from market losses from purchase in 2005.

Dana went out of her way to make sure that everything I asked for was taken care of in a timely manner. The entire process was surprisingly less complicated than I had envisioned it would be.

She always stayed on top of things, and we closed early! Thanks, Dana.
Dan Schwarzenbach
About a year ago, I took advantage of a refinance opportunity with Rocket Mortgage. I believe that the radio spots attracted me. I thought the on-line procedures were extremely easy, and things closed nicely. A year later, I was beginning a new job about 140 miles away and needed to buy a new home. I was definitely going back to Rocket Mortgage and I called, told them what I was looking at, and ...About a year ago, I took advantage of a refinance opportunity with Rocket Mortgage. I believe that the radio spots attracted me. I thought the on-line procedures were extremely easy, and things closed nicely. A year later, I was beginning a new job about 140 miles away and needed to buy a new home. I was definitely going back to Rocket Mortgage and I called, told them what I was looking at, and got a referral to Dana. And, she delivered service quite superbly. Being somewhat of a nervous-nelly, I asked dumb questions about the process (especially when could I lock in the rate) and Dana walked me through that process and gave comfort that we were going to close on time. We did, I am happy, and she is wonderful. All calls were returned timely and had a few unexpected "check in" calls just to see that I was OK. Dana is a real talent and I cannot thank her enough.Read MoreRead Less
Doug McCombs
My Rocket Mortgage representative, Dana Staniec, was invaluable to me in my recent relocation from Salt Lake City, Utah to Omaha, Nebraska. Dana was incredibly well informed and prepared for all of the questions and concerns I had, and on the off chance that she did not know the answer, she was very prompt in finding out and getting back to me ASAP. Dana's upbeat and yet caring attitude was a ...My Rocket Mortgage representative, Dana Staniec, was invaluable to me in my recent relocation from Salt Lake City, Utah to Omaha, Nebraska. Dana was incredibly well informed and prepared for all of the questions and concerns I had, and on the off chance that she did not know the answer, she was very prompt in finding out and getting back to me ASAP. Dana's upbeat and yet caring attitude was a calming influence in this very turbulent event, and she truly made me feel as if I were her only client, and she had my best interest in mind at all times.Read MoreRead Less
Bruce Naman
Dana helped me purchase my first home. She was awesome from the start to finish. Very personable, professional, and prompt. I have and will continue to refer people to her and your staff at Rocket Mortgage. First class service. Thanks Dana and Rocket Mortgage staff!!!

Bruce Naman
Jim Rummel
Dana was everything I could asked for during a difficult transition for my family. She went out of her way to make herself avaialble when I needed her. She made me feel at times like I was the only client she had. I could not imagine going through my relocation with anyone else. I would recommend her to anyone that asked, and would insist I have her helping me in the future.
Janie Faris
All I can say about working with Dana- Amazing!!! Due to my horrible first time experience with obtaining a Morgage, I really wanted to avoid refinancing my home loan. Dana explained everything regarding the refinancing and was available via text/email/phone. My work day starts around 5 am and can go till 10 pm - she worked with my schedule. Her assistance and personal care did not end with ...All I can say about working with Dana- Amazing!!! Due to my horrible first time experience with obtaining a Morgage, I really wanted to avoid refinancing my home loan. Dana explained everything regarding the refinancing and was available via text/email/phone. My work day starts around 5 am and can go till 10 pm - she worked with my schedule. Her assistance and personal care did not end with refinancing. I have contacted her regarding follow up questions and she has always called or text back within a few minutes, even when she was on vacation.

Dana is straightforward, clear, concise and efficient. I have recommended her to all my friends/family wanting to refinance or obtain a home loan.Read MoreRead Less
Katherine Dayton
My husband and I were making a huge transition by moving 1,500 miles from the only place we had ever called home for a great job opportunity. Dana helped take all of the stress out of the loan process. She is incredibly knowledgeable, quick to respond and has a genuine desire to help you get the loan that best suites you. I've bought three houses in my life and my experience with Dana and Rocket ...My husband and I were making a huge transition by moving 1,500 miles from the only place we had ever called home for a great job opportunity. Dana helped take all of the stress out of the loan process. She is incredibly knowledgeable, quick to respond and has a genuine desire to help you get the loan that best suites you. I've bought three houses in my life and my experience with Dana and Rocket Mortgage has by far been the easiest. I will call on Dana for any other loans we need in the future. Thank you again for all of your hard work! You are awesome at what you do!!!Read MoreRead Less