Rocket Franchise Reviews

Rocket Franchise's Reviews

Sparky Lee
My wife had recently passed away and I was left with medical and other bills. In addition to that I could no longer depend on her income. I called Rocket Mortgage and Jose answered the phone. I told him about my problem and asked him about a refinance on my home. He told me that I qualified for a 3.25% VA loan. The loan was a lower rate than I was presently paying. I got the loan refinanced ...My wife had recently passed away and I was left with medical and other bills. In addition to that I could no longer depend on her income. I called Rocket Mortgage and Jose answered the phone. I told him about my problem and asked him about a refinance on my home. He told me that I qualified for a 3.25% VA loan. The loan was a lower rate than I was presently paying. I got the loan refinanced and receive enough money to pay all the debts and still had money left to rebuild my savings. To top it off the new house payment is over a $100.00 a month less that I was paying. I found him to be a person you can trust and I believe he is a great asset for Rocket Mortgage.Read MoreRead Less
Norman Emery
responsive, ready, committed to my transaction
John Botsford
Tim kept be informed during the whole process. This isn't my first time but, there are always minor changes so Tim's updates were very important.
Dety Arif Nadira
She has given me the best service I could never believe to receive. She helped me get a loan for the house I live in and enjoy now. Now my kids have their own room and are very happy about that. This house has brought us closer as a family and I couldn't do it without the help of Courtney.
Jerri Sioutis
Oscar was a pleasure to talk to concerning my mortgage account. He was very knowledgeable and was able to answer all my questions and offer different options for me to consider. He was very patient and made the discussion interesting. He is an asset to your company.
Chet N Tara Goldin
Our refi experience was great! He answered all of our questions thoroughly & in a timely manner. We can not say enough good things about the experience.
Constance Daniels
Oscar was very helpful , he made me feel comfortablar always answer my calls or email or text or whatever. He went step by step with me through my process and let me know what's what's going to happen next. He was very informative and knowledgeable ! I will refer Oscar to family and friends!
Stephen Pendino
Jose is Spectacular. He is very personable and you can quickly tell that not only does he enjoy his job, he is exceptional at it. I would (And have) recommend him to any of my friends & family that are looking to refinance their Mortgage. Working with him is how I would expect a Home Loan Process (Refinance or otherwise) to go. He was there every step of the way and answered every question my ...Jose is Spectacular. He is very personable and you can quickly tell that not only does he enjoy his job, he is exceptional at it. I would (And have) recommend him to any of my friends & family that are looking to refinance their Mortgage. Working with him is how I would expect a Home Loan Process (Refinance or otherwise) to go. He was there every step of the way and answered every question my wife and I had without delay. In addition to providing answers he is great at explaining his answers too (Should you be interested in learning as well). While Rocket Mortgage may be one of the very few companies that "get it" from a technology perspective. Without people like Jose to deliver that service and provide a great customer experience, the technology would be meaningless.Read MoreRead Less
Gina Naughton
Johny on the spot. Will work with him again.
Kimberly Davis
Oscar was fantastic, we couldn't be happier with his customer service and knowledge! Oscar was very prompt in answering any of our questions and concerns. Oscar made the whole process easy!! I would definitely recommend Oscar to anyone wanting to finance or refinance a home. Thank you Oscar and Rocket Mortgage!