Rocket Franchise Reviews

Rocket Franchise's Reviews

Meg Krainz
Kristina was awesome. She has a great phone personality and made us feel very comfortable. Wish I could say the same thing about Ashley, who we worked with afterwards. She was extremely unprofessional and made us submit duplicate documents several times. It was very frustrating
Katie Wilbourn
She is very knowledgeable about the mortgage process and readily shares her knowledge with the prospective borrower, it was very pleasant doing business with you Kristina and thank you.
Jimmy Elledge Jr.
I was skeptical at first when researching refi options. Gabe was able to enlighten me on all the areas of the process that I would encounter especially when I had to perform a succession for my deceased wife. After that the process was smooth and easy to work thru with everything being done over the internet. This was the first time I have done a refi via the internet and with the help of Gabriel ...I was skeptical at first when researching refi options. Gabe was able to enlighten me on all the areas of the process that I would encounter especially when I had to perform a succession for my deceased wife. After that the process was smooth and easy to work thru with everything being done over the internet. This was the first time I have done a refi via the internet and with the help of Gabriel and his team of professionals I was able to get it all done quickly and without a lot of changes to the original numbers quoted me from the beginning. In fact I was able to get more cash out and my monthly payments were lowered to the figure he quoted me from the beginning. Thanks GabeRead MoreRead Less
James Campos
Well informed, was alwys communicating and updating us. Was able to resolve a few problems along the way with a minimum of delay to the process. Very friendly and effective.
Tonya Pelfrey
Kristina was so wonderful . She always had time to talk with you. When we first started our process she talked with us until 10:00 pm on a Friday evening. She goes out of her way to make the loan process so easy. Her personality is so delightful she is always so pleasant and cheerful.
Joe Ducharme
Kristina was great to deal with. She was available to answer any and all questions i had. Being a first time home buyer, i had lots of questions and she was patient with me and didnt mind taking the time to make sure i understood everything. I would highly recommend Kristina.
Mike Dickinson
When I made the call to Rocket Mortgage, I was sceptical. I have had a miserable experience with a different mortgage lender in the past. I explained my past trials, and he understood. He assured me that he and the team's at Rocket Mortgage, would not let that happen. He was right!!! With in 20 minutes of our conversation, Jacob had my options, his plan, and all I had to do was say, "let's do...When I made the call to Rocket Mortgage, I was sceptical. I have had a miserable experience with a different mortgage lender in the past. I explained my past trials, and he understood. He assured me that he and the team's at Rocket Mortgage, would not let that happen. He was right!!! With in 20 minutes of our conversation, Jacob had my options, his plan, and all I had to do was say, "let's do it"!!! He made it easy, it was simple. Jacob knows his stuff! We are very pleased with our results, thanks to Jacob, and the people at Rocket Mortgage. Thank you, Jacob!!!Read MoreRead Less
Nicole Baverso
Kristina was wonderful from start to finish. My husband was searching different mortgage companies when he cam across Rocket Mortgage. This was between 7:30 and 8:00 in the evening. Kristina chatted with my husband even though she was at home. She just wanted to see if anyone needed help! She is a dedicated loan officer! Her personality is a delight. She is bubbling with happiness and ...Kristina was wonderful from start to finish. My husband was searching different mortgage companies when he cam across Rocket Mortgage. This was between 7:30 and 8:00 in the evening. Kristina chatted with my husband even though she was at home. She just wanted to see if anyone needed help! She is a dedicated loan officer! Her personality is a delight. She is bubbling with happiness and kindness, and we were very blessed to have her work on our loan. I am praying she gets licensed in LA so she can help us with our loan when we buy a new home!Read MoreRead Less
Ryan Wood
Kristina was extremely helpful and was the only reason we were able to close on the house in time. I will always recommend Rocket Mortgage and Kristina to friends and family
Carlos Guerrero
Very helpful and professional.