Rocket Franchise Reviews

Rocket Franchise's Reviews

Justin Farley
I'd be happy to use him again for the next loan
Renee Miner
Jacob was a true professional and extremely knowledgeable. I have recommended him already to my friends and family.
Tu Castillo
Jack was a great pleasure to work with. He helped me with my very first refi, explaining every step in clear terms and helping me understand big picture risk/benefit analyses. His customer service skills are beyond exemplary. He knew what my concerns were in the process and was always quick to call me with updates that he know would be important to me. He did such a great job that I reached ...Jack was a great pleasure to work with. He helped me with my very first refi, explaining every step in clear terms and helping me understand big picture risk/benefit analyses. His customer service skills are beyond exemplary. He knew what my concerns were in the process and was always quick to call me with updates that he know would be important to me. He did such a great job that I reached out to him to help me with a subsequent refinancing.Read MoreRead Less
Kenneth Miedema
Chuck was a delight to work with. He got me a very competitive rate and walked me through the paperwork with a minimum of hassle. He really care about doing a good job for me
Cindy Herrmann
If I could I would give Jack 10 stars. I have worked with Jack twice in my loans and each time I have been so pleased. He treated me with respect. I was a mortgage lender back in the late 80s, early 90s for a small private bank so I understood the process. I would get frustrated at some of the hoops we have have to jump through now but Jack would laugh with me and explain the reasons why the ...If I could I would give Jack 10 stars. I have worked with Jack twice in my loans and each time I have been so pleased. He treated me with respect. I was a mortgage lender back in the late 80s, early 90s for a small private bank so I understood the process. I would get frustrated at some of the hoops we have have to jump through now but Jack would laugh with me and explain the reasons why the mortgage industry is the way it is today. I loved his sense of humor and the kindness that showed through in our phone conversations. He never led us on, he told the truth. I have recommended Jack to several of my friends and will continue to do so!!! Thanks Jack!!Read MoreRead Less
Larry Stafford
Jack did an outstanding job work with us on our refinance. We would have no problem working with him or company again.
Sincerely,
Larry E. Stafford
Susan Thompson
Jack made refinancing a breeze. He worked closely with us to make sure we knew where we were in the process. He even followed up after we were in underwriting - most don't, they dump you once you're handed off. He even followed up after we closed to make sure we were satisfied with everything and to see if there was anything else he could help us with. Jack and Rocket Mortgage are the best! ...Jack made refinancing a breeze. He worked closely with us to make sure we knew where we were in the process. He even followed up after we were in underwriting - most don't, they dump you once you're handed off. He even followed up after we closed to make sure we were satisfied with everything and to see if there was anything else he could help us with. Jack and Rocket Mortgage are the best! I've used then 4 times and recommend them to everyone. Read MoreRead Less
Linda Atkins
Everything with our wifi went very smoothly. We had great communication throughout the process.
Justin Crane
Jacob was knowledgeable and took the time to listen to our financial goals and then presented options to meet those goals. Highly recommend! He also treated me like a brother.
Tim Corcoran Sr.
Jacob was execellant to work with, handled all of our questions and solved our situation, professionally! Very Grateful he followed up with us on getting the new mortgage done!