Rocket Franchise Reviews

Rocket Franchise's Reviews

Ray Flores
Because of Summers over all professionalism , and excellent customer service is the reason why I choose Rocket Mortgage. She excellent all expectations . I will be sure to recommend Rocket Mortgage Loans to all friends and family , but most importantly I will refer Summer Naimi.
Ky Maivy
nice and good work
Andy Gusler
Ten
Sheri Clark
Sumer was great every single time I spoke with her or emailed her. She was quick to respond and very knowledgeable. My experience with her would definitely make me want to use Rocket Mortgage again and to refer her to friends and family. Not a single complaint - excellent customer service!
Brian Bellows
Sumer was a very pleasant person to work with as we walked through the refinance of my existing 30 mortgage into a lower interest 15 year mortage. We were dealt a curve ball when our house didn't appraise at the required value to roll both our primary and our LOC into one shorter term mortgage. Though I wasn't pleasant to deal with after receiving this news, she maintained her composure and ...Sumer was a very pleasant person to work with as we walked through the refinance of my existing 30 mortgage into a lower interest 15 year mortage. We were dealt a curve ball when our house didn't appraise at the required value to roll both our primary and our LOC into one shorter term mortgage. Though I wasn't pleasant to deal with after receiving this news, she maintained her composure and really worked hard to find a package that would help at least lower our interest rate on the primary and shorten the term, thus saving us a considerable amount of money over the life of the loan.
Throughout the process Sumer provided me with a couple of options to consider and was very thorough in walking me through how these options would roll themselves out over time. She was a very professional and pleasant person to deal with and I appreciate her willingness to look past my frustration and push forward in such a way that I honestly could see the value in the process of refinancing. We are already seeing a rapid reduction in our principle balance.Read MoreRead Less
Beth Wright
I thought the whole experience and process with Sumer was great. If I had any questions they were immediately answered or solved. Her assistant was good also. My brother actually recommended her because his refi was so simple.

So was mine-thank God for the HARP.
Heather Tanner
Sumer
Debbie Goode
Date was great. Dana make sure that she had every question possibly get help in making the best decision for our mortgage. We were able to turn our lives around once we refinance with her greatest night
Becky Bevis
Sumer was my home loan officer, she was very helpful with everything that had to do with my loan. She is very pleasant, professional, efficient, and cares about her customers. It was a pleasure to work with her. I would definitely work with her again and refer to family and friends etc

Thanks again Sumer!

Sincerely,
Rebecca's Elkins
Kit Rose
Sumer took excellent care of me when I was working on a mortgage for my new home that I closed on in July of 2013. Within the first few phones calls, she started to recognize my voice and I never had to refresh her on where I was in the process. I genuinely felt like she cared about my experience and knew how anxious and unfamiliar I was about the process.