Rocket Franchise Reviews

Rocket Franchise's Reviews

Gordon McCauley
After a representative from another lending company provided a less than pleasant encounter, we called Jack with whom we had previous experience. He treated us with respect, saved us thousands of dollars, and has continued to be there for us.

We are very pleased with Jack and the entire Rocket Mortgage team.
Bobby Cline
I have never had a better customer service experience than what I have experienced with Jason Scherbarth, in any industry, under any circumstances. It was a long process for my family during the pre-approval, buying and selling period and Jason went way ABOVE AND BEYOND than what could have been expected, was available basically 24/7 and EVERY word he said was professional and accurate. He will ...I have never had a better customer service experience than what I have experienced with Jason Scherbarth, in any industry, under any circumstances. It was a long process for my family during the pre-approval, buying and selling period and Jason went way ABOVE AND BEYOND than what could have been expected, was available basically 24/7 and EVERY word he said was professional and accurate. He will receive every referral and business any family or friends need in the future, and certainly from myself next time I need any help. Thanks Jason!Read MoreRead Less
Stuart Mays
We just purchased our first home and were not sure how the mortgage process worked. Luckily we had
Joe Wilson on our side. From the first phone call he was informative and understanding. If we were unsure of a step or needed help with anything, Joe was there for us. Always called right back with the answer, even when he was not scheduled to be in the office.
Thank you for helping us purchase the ...We just purchased our first home and were not sure how the mortgage process worked. Luckily we had
Joe Wilson on our side. From the first phone call he was informative and understanding. If we were unsure of a step or needed help with anything, Joe was there for us. Always called right back with the answer, even when he was not scheduled to be in the office.
Thank you for helping us purchase the perfect home.Read MoreRead Less
Andy White
Jack kept in touch and followed up very well. If anything we had too much information. It was easy and painless and all the work was done when it said it would be. Very professional.
Janice Cameron
Jacob was very helpful. He took time to explain each step making this process pain free. I highly recommend Rocket Mortgage to my friends
Michael Loots
Michael is very knowledgeable about refinancing and very pleasant to work with.
Kiersten Gonzales
As a first-time home buyer, the prospect seemed pretty intimidating. However, from day one Joe was always there to make sure I was comfortable and all my questions were answered. Even while working with other Rocket Mortgage employees at different phases of the mortgage process, Joe would still check in to make sure I was happy, that I understood everything taking place, and ensure things were ...As a first-time home buyer, the prospect seemed pretty intimidating. However, from day one Joe was always there to make sure I was comfortable and all my questions were answered. Even while working with other Rocket Mortgage employees at different phases of the mortgage process, Joe would still check in to make sure I was happy, that I understood everything taking place, and ensure things were going smoothly. His attention to detail and high level of concern for customer satisfaction went well beyond my expectations. Read MoreRead Less
Lori Conine
We are VERY Happy with Joe and our Rocket Mortgage Team!! We had a previous mortgage with Rocket Mortgage and had such a wonderful experience that when we went back with them for a second time! The whole closing process from start to finish was a stress free, painless procedure! And the team made the whole process move swiftly and everything was right on schedule. I Highly reccommend Rocket ...We are VERY Happy with Joe and our Rocket Mortgage Team!! We had a previous mortgage with Rocket Mortgage and had such a wonderful experience that when we went back with them for a second time! The whole closing process from start to finish was a stress free, painless procedure! And the team made the whole process move swiftly and everything was right on schedule. I Highly reccommend Rocket Mortgage for anyone who is looking to get a mortgage or re-fi. Thank-you Joe and my Rocket Mortgage Team for making our dream come true!!!!!!!Read MoreRead Less
Sang Kim
I had just put in a request on the Rocket Mortgage website and not eve 5 seconds passed and I received a call from Jason. He then took over. Now mind you I am a finance manager at a Ford dealership and he was able to answer and handle all my questions and objections. I highly highly recommend Jason Scherbarth.
Jakki Mitchell
Joe made the entire process less stressful. This was my first home purchase and Joe was a rockstar! His help and guidance through the entire process was comforting! Thank you Joe and thank you Rocket Mortgage!