Rocket Franchise Reviews

Rocket Franchise's Reviews

Mary Harper
Sumer was very helpful when it was time for us to refinance our mortgage. She made the process easy and time efficient!
I would go to her again if necessary!
Eileen Curran
Sumer was outstanding, thorough and encouraging as she worked with me to refinance my mortgage.
Kyle David
I have gone through two work relocation's in the past three years. For the first relocation, I was contacted by three mortgage companies. One of them was Dana Staniec with Rocket Mortgage. Until that time, I had no knowledge of Rocket Mortgage. Dana made me very comfortable with moving forward with Rocket Mortgage. Throughout the entire process, Dana provided such great service for our ...I have gone through two work relocation's in the past three years. For the first relocation, I was contacted by three mortgage companies. One of them was Dana Staniec with Rocket Mortgage. Until that time, I had no knowledge of Rocket Mortgage. Dana made me very comfortable with moving forward with Rocket Mortgage. Throughout the entire process, Dana provided such great service for our relocation. She answered every question (and I had a lot) immediately. I truly felt that Dana had my best interest in mind at all times. About a year and half later, I relied on Dana for a refinance on the same loan. Shortly after my refinancing, I had to relocate for work again. There was no question as to who we would use for our relocation process. Again, Dana exceeded my expectations. Dana is such a pleasure to work with, that I have recommended her to others any chance I get. If I am to ever move again, I know who I am calling.Read MoreRead Less
Matt Czech
I was in a bind dealing with my divorce and had to buy the house outright from my Ex. Sumer was very understanding with this issue and assisted me with the purchase. I ran into some rather large bumps in the road due to the legal actions taking place. Sumer even made some calls for to my attorney to clarify some unanswered questions regarding legal issues. She not only talked with my attorney but...I was in a bind dealing with my divorce and had to buy the house outright from my Ex. Sumer was very understanding with this issue and assisted me with the purchase. I ran into some rather large bumps in the road due to the legal actions taking place. Sumer even made some calls for to my attorney to clarify some unanswered questions regarding legal issues. She not only talked with my attorney but with my current mortgage company, which was just bought out by another company, about documents they were not furnishing to me. I strongly believe and feel she went beyond what is expected! At all times she kept an upbeat and positive attitude with me knowing I had a deadline to meet to purchase the house. She made the purchase a pleasant one!!Read MoreRead Less
Mike Harris
I was teamed up with Sumer when I inquired about refi options while with another mortgage company. Sumer answered all of my questions, provided easy to understand examples when I was unclear of certain conditions,she was like talking to a friend so any uncertainty that I had was short lived. I believe she is a natural, and true professional. She is definitely an asset to Rocket Mortgage and I am ...I was teamed up with Sumer when I inquired about refi options while with another mortgage company. Sumer answered all of my questions, provided easy to understand examples when I was unclear of certain conditions,she was like talking to a friend so any uncertainty that I had was short lived. I believe she is a natural, and true professional. She is definitely an asset to Rocket Mortgage and I am glad I chose to do business with this company.Read MoreRead Less
Alice Stage
I recommend Rocket Mortgage to everyone based on Dana's level of customer service. She walked us through the process, gave guidance even when not required to (past her portion of the process) and I trusted her feedback/recommendations. It was obvious that Dana owns the customer experience with Rocket Mortgage through the entire process and it became a very easy portion of my relocation process.
Jim Keenan
Every interaction with Dana has always been positive. She has helped our family in more ways than just getting a home loan. We truly appreciated her personal attention to our needs and her timely updates to our loan status. Dana carries herself in an extremely professional and upbeat manner. We wish her nothing but the best of success.
Bryan Welker
She always got back to us quickly if we had any questions. She kept us updated everyday throughout the process and is very knowledgable at what she does. We enjoyed working with her.
Peter Hiro
Dana helped me through a refinance on my home, which was "underwater" from market losses from purchase in 2005.

Dana went out of her way to make sure that everything I asked for was taken care of in a timely manner. The entire process was surprisingly less complicated than I had envisioned it would be.

She always stayed on top of things, and we closed early! Thanks, Dana.
Dan Schwarzenbach
About a year ago, I took advantage of a refinance opportunity with Rocket Mortgage. I believe that the radio spots attracted me. I thought the on-line procedures were extremely easy, and things closed nicely. A year later, I was beginning a new job about 140 miles away and needed to buy a new home. I was definitely going back to Rocket Mortgage and I called, told them what I was looking at, and ...About a year ago, I took advantage of a refinance opportunity with Rocket Mortgage. I believe that the radio spots attracted me. I thought the on-line procedures were extremely easy, and things closed nicely. A year later, I was beginning a new job about 140 miles away and needed to buy a new home. I was definitely going back to Rocket Mortgage and I called, told them what I was looking at, and got a referral to Dana. And, she delivered service quite superbly. Being somewhat of a nervous-nelly, I asked dumb questions about the process (especially when could I lock in the rate) and Dana walked me through that process and gave comfort that we were going to close on time. We did, I am happy, and she is wonderful. All calls were returned timely and had a few unexpected "check in" calls just to see that I was OK. Dana is a real talent and I cannot thank her enough.Read MoreRead Less