Rocket Franchise Reviews

Rocket Franchise's Reviews

Al Wiles
Rocket Mortgage didn't do me any favors in terms of a good rate for a 15-year term, compared to options. While this loan / closing was discussed more than 90 days ahead of time, RM failed to achieve the closing date, costing me significant delay fees from the movers while an 18-wheeler was parked idle for 2 days. Redfin was great. If RM is going to rely on Redfin for reputation gains, a stronger ...Rocket Mortgage didn't do me any favors in terms of a good rate for a 15-year term, compared to options. While this loan / closing was discussed more than 90 days ahead of time, RM failed to achieve the closing date, costing me significant delay fees from the movers while an 18-wheeler was parked idle for 2 days. Redfin was great. If RM is going to rely on Redfin for reputation gains, a stronger sense of urgency is needed. And stop sending surveys each time an employee calls or emails me...it is mindless and underscores the need for senior level attention on questionable impressions being created. Focus on what really matters. Disappointed. - Al WilesRead MoreRead Less
Kendall Wilkins
Reply from Kendall Wilkins:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Marcy Holmes
Julie was amazing. She took the stress and anxiety out of home buying. She kept me informed of every step of the process. Her knowledge and communication make her a step above. She was wonderful!!
Tricia Gaines
Brett was amazing! His attention to detail
and follow up were very professional! This can be a very stressful process, but from the first phone call he put our minds at ease.
We highly recommend him!!
Yuliam Williams
Moe was extremely helpful and professional throughout the entire loan process. He worked hard to make sure I got the best deal possible, and he was patient and thorough when explaining every step. I felt confident and well-informed thanks to his guidance. I’ll definitely be working with him again in the future and highly recommend him to anyone looking for a reliable and knowledgeable loan agent.
Rj
Absolutely spectacular, Zach was on top of everything regarding the loan even with things outside of Rocket like a grant through my work and the city. He made the home buying process and all the numbers etc... involved feel very easy to understand.
Jeff Salinas
Working with Brad Louden was an absolute pleasure from start to finish. Going through the mortgage process can be overwhelming, but Brad made sure everything went smooth and stress free.

Brad Louden was incredibly knowledgeable, always available to answer questions, and proactive in always having the mortgage process moving forward. We appreciate his honesty, professionalism, and genuine care ...Working with Brad Louden was an absolute pleasure from start to finish. Going through the mortgage process can be overwhelming, but Brad made sure everything went smooth and stress free.

Brad Louden was incredibly knowledgeable, always available to answer questions, and proactive in always having the mortgage process moving forward. We appreciate his honesty, professionalism, and genuine care throughout the whole process.

Thanks to Brad we closed on our home with confidence and peace of mind. We recommend him to anyone looking for a reliable, responsive, and trustworthy mortgage broker. You will not be disappointed.Read MoreRead Less
Philip Runge
Rick was very helpful, prompt and reliable with helping us as first time homebuyers. Everything went smoothly and efficiently as we were able to close on a home in just over 3 weeks. Thanks again, Rick!
Lynne Austin
What can I say...Brett's the bomb!! He was knowledgeable, and very patient. I know I asked ALOT of questions, but he answered them all. Highly Recommend!!
John Rahhal
Chad was great to work with. This was my first home purchase and he walked through everything in great detail. He was quick to respond to any question I had by text, email or phone call. I would recommend him highly to anyone purchasing a home.
Olivier Nazon
Clay was great! It was my first time buying a home, couldn’t have had a better experience. Clay communicated extremely well, walked us through each steps of the process.