Rocket Mortgage - Purchase Communication Reviews

Rocket Mortgage - Purchase Communication's Reviews

Andrew Kerr
Things were going well when I was going to close with RocketMortgage. Christopher was quick to respond and very helpful. When another competitor had better rates and I decided to withdraw my loan, then things changed. Initially, he told me that if the loan didn't go through, then I would be my "good faith deposit" back in full. After I told him that I would choosing a different lender,Accelerate ...Things were going well when I was going to close with RocketMortgage. Christopher was quick to respond and very helpful. When another competitor had better rates and I decided to withdraw my loan, then things changed. Initially, he told me that if the loan didn't go through, then I would be my "good faith deposit" back in full. After I told him that I would choosing a different lender,Accelerate Mortgage, then I was told "However, you will just get a reversal refund of the good faith deposit minus the actual costs of the appraisal and the credit reporting fee as per the deposit agreement." The key lesson here is two fold: First, READ the documents to verify Christopher is telling you the truth. Second, keep shopping around. I got a better offer just days before I was going to close.Read MoreRead Less
Christopher Hunt
Reply from Christopher Hunt:

Hi Andrew,

I appreciate the time you took to share your experience, we appreciate your efforts and would like to get this resolved as we focus on doing the right thing, every time. I’m sorry we were not able to meet your refinance better, we want the best for your financial situation. I understand our Client Relations team reached out to you and we’re looking into your deposit to see if a refund ...Hi Andrew,

I appreciate the time you took to share your experience, we appreciate your efforts and would like to get this resolved as we focus on doing the right thing, every time. I’m sorry we were not able to meet your refinance better, we want the best for your financial situation. I understand our Client Relations team reached out to you and we’re looking into your deposit to see if a refund is warranted. It is never my intentions to set the wrong expectations on our deposit refund policy, our Client Relations team will address this if they find any opportunities. I appreciate your feedback and I hope we can find a mutual resolution soon. Please know I am always here and available if I have the opportunity to re-earn your trust in the future.Read MoreRead Less

Tiffany Baune
We refinanced our house and Chris was great to work with. He communicated well and was very friendly. He made himself available for questions and answered them quickly. I would recommend him to others.
Richard Rico Yeh
Christopher is a true professional! I highly recommend him to guide you through any refinancing process. He is very clear, very thorough, and makes an otherwise challenging process clear and concise.
Michael Berggren
Great person to deal with. I would recommend Connor to anyone wishing to work thru the process of getting a home loan.... He was very easy to deal with. He helped me with all my questions and always got back to me with any questions I had. Great experience... Thanks
Carl Janetka
Each stage was managed smoothly and efficiently in keeping us informed and confident.
Jay Ell
Great to work with! Very professional, answered all of our questions and made the loan process very easy. Would definitely work with Chris again or recommend him to others!
Leslie Leonard
I was dreading the process of refinancing our home because it was just going to be so time consuming. I friend mentioned that Rocket Mortgage made it so easy, so I decided to give it a try. The first conversation with Christopher was like talking to a friend. He walked us through everything and at no time did he rush or pressure us:-) Anytime I had questions or concerns he would get me answers ...I was dreading the process of refinancing our home because it was just going to be so time consuming. I friend mentioned that Rocket Mortgage made it so easy, so I decided to give it a try. The first conversation with Christopher was like talking to a friend. He walked us through everything and at no time did he rush or pressure us:-) Anytime I had questions or concerns he would get me answers that same day and at no time did we ever feel left out in the cold. Every step was super easy and quick! Thanks again Christopher!Read MoreRead Less
George Fryer
Professional and thorough. Chris made me feel at ease and the process was simple. Any documentation needed was easily obtained online and uploaded for Chris to review.
Elisabeth Morley
Christopher was friendly, personable, and incredibly helpful! He helped us get the perfect refinance for our situation and saved us a lot of money. Even though he was having a very busy day with high call volume, I never felt rushed or pushed into anything - he made sure to spend plenty of time explaining everything very clearly and laid out the terms in a very understandable way.
Homer Coronel
Quick prompt service. Excellent customer service from Christoper.