Al Dbouk

Detroit, MI

NMLS 1751810

President's Club Banker

Al's Reviews

Tom Bovis
Al was so helpful from the process all the wat through closing. His guidance was so informative. I needed to adjust the requirements throughout the process and Al was right there working with me in insure a smooth closing. I would only use Rocket Mortgage again in the future based on the help Al gave me.
J K
No follow through. Lack of communication.
Al Dbouk
Reply from Al Dbouk:

Hello,

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations ...Hello,

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-782-8714 if you would like to discuss this further.Read MoreRead Less

joel grimm
Al's part was short, but he checked in on us frequently to make sure things kept moving. Appreciate your help Al.
River Haddock
Al was very professional, and provided me with insight to make the most out of my home buying experience!
Ashley Helderman
Al was awesome to work with. One of the best customer service experiences i’ve ever had. Especially considering this is a rather stressful process, he made it so much easier and took a lot of stress off. I was very grateful. Thank you! I wouldn’t work with anyone else.
Stan Delair
He did a good job making my successful loan application as stress free and easy as possible.
Donna Wenger
I can't thank AL enough for all the hard work he did and never have up on us in hope people will see this an use him he is very respectful an a joy to work with I think u again Donna wenger
Luke Davis
Amazing customer service. Always answered any question I had thoroughly and professionally. Very knowledgeable, and will be requesting Al for any future endeavors.
Sharon Samuelson
Was a great experience working with Al. He answered every question we had.
Hope Antonacci
Al was super easy to work with! He has a ton of patience and is more than happy to explain everything about the loan process in detail. He is very personable and doesn't make you feel like a number.
Thanks Al for all you did!