Allen Ross

Detroit, MI

NMLS 27582

Triple Crown Banker

Allen's Reviews

Cece Barros
Allen was very professional & provided excellent customer service. He responded to phone calls and emails within 24 hours. He made the entire process seamless.
Jennie Cobb-Cater
Polite, positive, answered calls and emails in 24 hours.
Robert Livingston
Had a great experience with Rocket Mortgage and especially Allen and his team.
Danielle Le
I was referred by my financial advisor to Allen. Allen contacted me promptly and waited for me patiently to take care my own personal business for at least one month. After we initiated the conversation, Allen walked me through step by step to process the application without any complications. It only took approximately 3 weeks to complete the application. My husband and I were very pleased to...I was referred by my financial advisor to Allen. Allen contacted me promptly and waited for me patiently to take care my own personal business for at least one month. After we initiated the conversation, Allen walked me through step by step to process the application without any complications. It only took approximately 3 weeks to complete the application. My husband and I were very pleased to have Allen in assisting us to apply the equity loan without any hassles. Thanks again! Allen.Read MoreRead Less
Narayanan Sundararajan
Allen provided excellent customer service. He was always available for any clarification and ensured smooth closure of the loan.
Mark Sarpa
Allen remembered me after five years. Such a personal experience from an online company was pleasantly surprizing.
Christel Filippelli
We’ve used Rocket Mortgage twice and dealt with Allen Ross both times. He is professional, knowledgeable, and communicates actively throughout the loan process. We requested him for our second business transaction with Rocket Mortgage for these very reasons! Anyone lucky enough to work with Allen is in very capable, caring hands.
Raymond Weiss
06/15/2018
Allen was extremely knowledgeable. He directed us to the right product. Later, he fully explained some rather arcane questions regarding our refinance. He made us feel comfortable and relaxed throughout the process, Always explaining thoroughly where we were in the process and when and what would be happening next. He responded to my e-mails and calls with celerity. When others in ...06/15/2018
Allen was extremely knowledgeable. He directed us to the right product. Later, he fully explained some rather arcane questions regarding our refinance. He made us feel comfortable and relaxed throughout the process, Always explaining thoroughly where we were in the process and when and what would be happening next. He responded to my e-mails and calls with celerity. When others in the process were a little tardy in processing information, he got the ball rolling again immediately. Professional, Knowledgeable, Caring, Courteous. You have a gem. Treat him so! I would hire Allen immediately if I were in need of a customer service professional. I know excellent customer service, as I supervised and managed call centers, in the telephony industry and later ran a construction firm.
THANK YOU AGAIN ALLEN! BRAVO!!!!!
Ray & NicoleRead MoreRead Less
Suzette DeVogelaere
Allen made the process very easy and understandable. He puts his clients first.
Jan Bell
I refinanced my house with Rocket Mortgage through their Schwab association. Last time I financed was 14 years ago and everything was handled pretty much over the phone and in person. With that in mind, it was a strange concept for me to re-finance solely via phone. Allen's professionalism and knowledge was excellent and he was very pleasant to talk to / work with and very responsive to all my ...I refinanced my house with Rocket Mortgage through their Schwab association. Last time I financed was 14 years ago and everything was handled pretty much over the phone and in person. With that in mind, it was a strange concept for me to re-finance solely via phone. Allen's professionalism and knowledge was excellent and he was very pleasant to talk to / work with and very responsive to all my questions. Made the process almost pain free.Read MoreRead Less