I had been trying to work a cash-out refinance with my current mortgage holder for months, but they just didn't listen to me. When I first contacted Rocket Mortgage/Rocket Mortgage, Ally was the first mortgage service rep who really worked with me to make sure I was able to accomplish everything I wanted with this refinance. She was always quick to reply to calls and texts and explained things to ...I had been trying to work a cash-out refinance with my current mortgage holder for months, but they just didn't listen to me. When I first contacted Rocket Mortgage/Rocket Mortgage, Ally was the first mortgage service rep who really worked with me to make sure I was able to accomplish everything I wanted with this refinance. She was always quick to reply to calls and texts and explained things to me in great detail. When she didn't know the answer off the top of her head, she did the work to find the answer and call me back right away. This has been such a great experience... I really appreciate her attention to detail and professionalism!Read MoreRead Less
Mark Kunoff
Mark Kunoff
551
I meant to give 5 stars but I was not able to edit my review. Thanks Ally!
Reg Williams
Reg Williams
551
Ally Listens!!! She understood what I was trying to accomplish and worked with me get there. I'm signing tomorrow! ...what more can I say?
Reg W.
Scott Kraus
Scott Kraus
551
Ally did an AMAZING job on getting me the BEST rate possible on my re-fi. walked me through each step along the way. This was VERY easy. Kudos to Ally. Thanks again.. Scott Kraus
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