Alyssa Cerda

Detroit, MI

NMLS 1916123

Senior Banker

Alyssa's Reviews

Derrick Edwards
She uses her experience to assist me to achieve my expected goal. She kept me well informed with all of the expected outcomes of the ongoing transactions. Thanks again Alyssa for a job well done, in spite of the pandemic.
Tom Gordon
Alyssa did an amazing job, she was quick to respond to my questions and very knowledgeable in guiding me in the right direction
Michael Strong
Alyssa was patient, persistent without being pushy. She listened and responded instead of hustling and pitching. She was personable but professional. It was a good experience.

She did not try to trap me with an aggressively high deposit too early in the process and was willing to lower the deposit amount since a competitor tried to hold me hostage with another deposit.

I sensed her eagerness ...Alyssa was patient, persistent without being pushy. She listened and responded instead of hustling and pitching. She was personable but professional. It was a good experience.

She did not try to trap me with an aggressively high deposit too early in the process and was willing to lower the deposit amount since a competitor tried to hold me hostage with another deposit.

I sensed her eagerness and a touch of "toughness" due, I suspect, to the fact that she must deal with so many people, and with people of all sorts. We prospects can slip away when they think it's a done deal. I'm sure it's a wearisome role. She handles it with grace and poise.

Good luck and God bless, Alyssa.Read MoreRead Less
Colaiv Freedman
I contact Alyssa about getting pre-approved for a mortgage.

Alyssa has an extremely nice phone manner and was extremely responsive at first.

Alyssa told me that the process should take a day or two.

Unfortunately, the process has dragged on for a month.

The last contact I had with Alyssa, she had asked me to send in some more paperwork, - I emailed it to her with a request to confirm ...I contact Alyssa about getting pre-approved for a mortgage.

Alyssa has an extremely nice phone manner and was extremely responsive at first.

Alyssa told me that the process should take a day or two.

Unfortunately, the process has dragged on for a month.

The last contact I had with Alyssa, she had asked me to send in some more paperwork, - I emailed it to her with a request to confirm receipt. That was 11 days ago.

I have since called another lender, that got me preapproved on the same day.

He told me that Rocket Mortgage are fine if you have a cookie-cutter situation, - but as soon as it's a little different, they do not know how to deal with it.

I just wish Alyssa could have been more communicative about the situation, so that I could have gone elsewhere sooner.

I called Alyssa based on these reviews, and so felt it was important to provide feedback on my experience.Read MoreRead Less
Alyssa Cerda
Reply from Alyssa Cerda:

Dear Colaiv,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have assisted you in a more timely manner. I understand the importance of a pre-approval and It is always my priority to respond to my clients as timely as possible. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell ...Dear Colaiv,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have assisted you in a more timely manner. I understand the importance of a pre-approval and It is always my priority to respond to my clients as timely as possible. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Byron Copeland
Alyssa was very pleasant and knowledgable. She took a personal interest in our loan and our unique circumstances. She walked me through every step of the way. It was the best mortgage experience I’ve ever had.
Jerry Harshbarger
Alyssa was easy to talk to and easy to understand. I would defenitly want to work with her again and would recommend her to one and all. It was a pleasant and very fast experiance!
Jim Livesay
Very caring and paid attention to our needs,. Thank you
Shandora Hayman-Jones
Alyssa was exceptional with my loan. She answered all questions and kept me informed. Highly recommend her.
Benjamin Chapman
Very happy with Alyssa. She was patient as I covered a few questions and extremely responsive. Looking forward to going to close.
Lisa Williams
Super knowledgeable and efficient service.
Daniel Rodriguez
Alyssa was very cordial and patient. There were some misunderstandings at first but she dealt with my frustrations like a professional, always looking to get me the best results.
Bobby Daniel
Alyssa Cerda was extremely professional , knowledgeable, responsive and most of
all very kind !!