Amy-Nicole Fernandez

Detroit, MI

NMLS 26835

Triple Crown Banker

Amy-Nicole's Reviews

Ellen Chase
Amy was professional, quick to answer questions and made the whole experience easy.
Michael Decker
Amy was very helpful and explained the answers to my many questions completely. I would recommend her to anyone going through this process.
Gene Lofaro
Once again we found Amy to be sharp, prompt, positive, upbeat,informative,entusiastic and energetic. She seemed constantly willing to please and assiduously delivered superlative customer service. It was a pleasure to deal with her again.
Katie Voelcker
We have loved working with Rocket Mortgage so far! The load process was a piece of cake, and the customer support from the different reps we worked with was amazing! We are looking forward to many years of business with Rocket Mortgage and Ms. Fernandez!
Monica Willis
Working with Amy was great, she has a boat load of patience. She was able to answer every question that I had and get me through a tedious and sometimes stressful. Anytime that I called she reassured me and answered my questions professionally and in a timely manner. It was indeed a pleasure to have her as my representative.
Lorraine Koch
my experiance was outstanding
Jason Todd
Working with Amy was very easy and painless and as I am a Rocket Mortgage employee and very busy at work, this made my life so much easier.
Betsy Roy
Working with Amy was wonderful. She was extremely helpful, knowledgeable, and so easy to work with.
She responded to questions and email in a very timely manner. I would 100% recommend Amy and Rocket Mortgage for any one that is looking for a new mortgage.
Jill Wind
Thanks for all of the help. I was amazed Rocket Mortgage works 7 days a week to make mortgages happen.
Jenifer Patterson Hartom
We had a very bad experience with a different company and person so I was hesitant to go through the refi process again. However, Amy and her team were amazing! She answered every question I had, no matter how often I asked or how long it took me to understand concepts or terms. She respected the simple fact that she works in the business every day and while stuff is second nature to her it ...We had a very bad experience with a different company and person so I was hesitant to go through the refi process again. However, Amy and her team were amazing! She answered every question I had, no matter how often I asked or how long it took me to understand concepts or terms. She respected the simple fact that she works in the business every day and while stuff is second nature to her it could be like a foreign language to me. Amy, her team, and the online system made things easy to understand and navigate. And I loved the weekly calls to check in and see if I had any questions or concerns. Whether I did or didn't it was very reassuring and a relief to know I wouldn't get lost in the system or treated like just another case number. Read MoreRead Less