Angela Harmison

NMLS 2182005

Senior Banker

Angela's Reviews

Megan Knode
This is an update to my previous review. While I do appreciate the fact that Angela took the time to explain details to me and was patient with me while I was crying and emotional, it turns out that I was in fact entitled (by federal law: Garn St-Germain Act) to keep paying on my mom's mortgage (who had passed away) rather than having to refinance to put it in my name. I have now lost equity, I ...This is an update to my previous review. While I do appreciate the fact that Angela took the time to explain details to me and was patient with me while I was crying and emotional, it turns out that I was in fact entitled (by federal law: Garn St-Germain Act) to keep paying on my mom's mortgage (who had passed away) rather than having to refinance to put it in my name. I have now lost equity, I now have a WAY higher interest rate, I had to pay thousands in unnecessary fees and had to pay more than double what I was paying when my mom passed. I knew it wasn't fair which is why I kept asking but I got rushed into locking in an interest rate because they were climbing. I tried filing complaints and was blown off. I'm consulting an attorney regarding the Garn St-Germain Act but I want others to know so no one else gets taken advantage of when they're emotional and dealing with the death of a loved one like I didRead MoreRead Less
Angela Harmison
Reply from Angela Harmison:

Dear Megan,

Thank you for taking the time to leave your review. We have previously reviewed and addressed the concerns that you have stated. We understand your concern and frustration; however, our position remains unchanged. – Rocket Mortgage Client Relations.

Gavin Mcbean
Angela is a steward of her profession. She is honest, transparent, a consistent communicator, has a great personality, and is empathetic. Her technical and tacit knowledge was invaluable for my specific situation which made my home closing a seamless process.      
 I was fortunate to have been assigned to her for my loan closing.  Angela's vast amount of knowledge and technical expertise showed ...Angela is a steward of her profession. She is honest, transparent, a consistent communicator, has a great personality, and is empathetic. Her technical and tacit knowledge was invaluable for my specific situation which made my home closing a seamless process.      
 I was fortunate to have been assigned to her for my loan closing.  Angela's vast amount of knowledge and technical expertise showed when issues came up, and she was able to implement a work around to get everything finalized without missing a deadline with zero errors on all closing documents. I would definitely recommend Angela to anyone for their loan needs. She handled my entire loan process as if it was her own or a family members.  If you are assigned to Angela you will be in extremely good hands and well taken care of during your loan process.Read MoreRead Less
Thales Lazos
Angela was a pleasure to work with. She has a warm and friendly personality and was very helpful in arranging for the loan. I would enjoy working with her again.
Roxann Castellon
Angela was a pleasure to work with. She kept us updated through the process and was patient and easily accessible to answer any questions. She helped make my first time home buying experience extremely smooth and painless. Would highly recommend.
Stacie Carey
Angela was a pleasure you work with. She acted in a professional and respectful manner at all times. She was incredibly helpful and always available to answer our questions without hesitation or frustration. She assisted from start to finish making the entire process more manageable. We would most definitely use her again and recommend her to others who need financing services.
Lamar Love
Absolutely outstanding! I don't say that lightly either. Angela was fantastic throughout the entire process. She kept us updated, she answered our questions with clarity, she responded very promptly... and best of all... she is so personable! I wish we could duplicate her and send her throughout the industry because others could learn a lot from her.
Leo LaRocque
Angela was always polite with me through all of my silly questions. (I realized they were silly because after she explained them to me I realized I ould have figured out most of them by thinking a little bit more). I am not sure if I will be approved for my loan or not at this time but I am still grateful for her and her team's hard work.
Jay Johnson
Dear Rocket Mortgage Management,

I am reaching out to provide Rocket Mortgage information on Ms. Angela Harrison outstanding customer service. I felt it was imperative in sending you the information personally.

I wish to acknowledge the professional service provided by Angela, as one excellent employee and her great knowledge the assistance I needed. No one worked as diligently to assure that the ...Dear Rocket Mortgage Management,

I am reaching out to provide Rocket Mortgage information on Ms. Angela Harrison outstanding customer service. I felt it was imperative in sending you the information personally.

I wish to acknowledge the professional service provided by Angela, as one excellent employee and her great knowledge the assistance I needed. No one worked as diligently to assure that the service received was done correctly as she did.

Her professionalism and demeanor were caring, impressive and she did everything to make sure all my questions were addressed. This personal experience of this ONE employee out weighted any customer service I have ever received. This was based on your a broad awareness of her position and so much more. I will rate her over an excellent 10 plus on any survey personally.

Angela made me feel as a customer appreciated and advised me what I can expect from Rocket Mortgage with any future transactions. I felt impell to share this experience with you based this customer service.

We've all had terrible customer service experiences. Personally, when I have an option to change service providers based on receiving poor customer service, I give the company one or more opportunities to make it up before I sever all ties with them and look for an alternative. It's incredibly important to listen to what an individual is saying to you. Listen objectively and ask questions to get to the core of the customer's concerns, so that they can be helped quickly and efficiently. She did her job with the utmost professionalism and customer service. Please make sure corporate is made aware of my appreciation and my desire to request her personally, for future services.

The result of Angel's work ethic has prompted me to continue to express this to my friends and million of federal employees about your company.

Again, thanks, for you put customers FIRST.


Respectfully and best regards,
James Alton Reeves
FEDBENEXPERTS.COM, Owner

11413 Capstan Dr.
Upper Marlboro, MD 20772
aljoy2005@aol.com Personal
202-309-5191 CellRead MoreRead Less
Marisol Martinez
Angela and Prena process my buyers loan exceptionally. As a Realtor, I highly recommend them.
Sue Anagnos
Angela was a joy to work with. She went out of her way to make things as smooth as possible. Always returned phone calls quickly. Very knowledgeable and if she didn't know an answer, would find out. She's also very patient as my husband and I had some issues with our phones/computer. Made us feel comfortable and even got us laughing! Brought the stress level way down. I would highly recommend ...Angela was a joy to work with. She went out of her way to make things as smooth as possible. Always returned phone calls quickly. Very knowledgeable and if she didn't know an answer, would find out. She's also very patient as my husband and I had some issues with our phones/computer. Made us feel comfortable and even got us laughing! Brought the stress level way down. I would highly recommend doing business with her. Miss talking to her...felt like she was a good friend!Read MoreRead Less
Charles Bovey
Best customer service I have ever received from a banking professional!!! Angela went above and beyond helping us close on an extremely complex property purchase which involved multiple closings while working with a party whose understanding of English was limited, and knowledge of the Real Estate process was Zero. Angela stayed with us the whole way, patiently working through each challenge ...Best customer service I have ever received from a banking professional!!! Angela went above and beyond helping us close on an extremely complex property purchase which involved multiple closings while working with a party whose understanding of English was limited, and knowledge of the Real Estate process was Zero. Angela stayed with us the whole way, patiently working through each challenge right along with us, even after the processing and closing teams had transitioned the loans to make sure we were comfortable and informed. Thank you Angela for being such an amazing professional.Read MoreRead Less