Brandon Goddard

Detroit, MI

NMLS 1399773

President's Club Banker

Brandon's Reviews

Joel Buffa
Brandon contacted me regarding a refinance of my current mortgage with Rocket Mortgage. This occurred the same day Rocket Mortgage received a Payoff Request from a different lender. I advised Brandon that he was too late as I had already received a great rate and completed the appraisal with a different lender. He insisted that he was not too late and asked me if he was able to get me to an even ...Brandon contacted me regarding a refinance of my current mortgage with Rocket Mortgage. This occurred the same day Rocket Mortgage received a Payoff Request from a different lender. I advised Brandon that he was too late as I had already received a great rate and completed the appraisal with a different lender. He insisted that he was not too late and asked me if he was able to get me to an even lower rate (rate was mentioned) would I be interested. I said yes, I would be interested. I also told him that I would not be interested if Rocket Mortgage would have to run my credit. His reply was that he was not going to affect my credit. This was very misleading and I caught onto why he worded it this way was because my credit was run by another lender and confronted him. He then came clean to yes, he was still going to run my credit. I ended up providing him with my last four of my social and my date of birth. As we were ending the call, he was going to go talk to his manager but then he stated he would need one more thing- the Loan Estimate from the other lender. I advised him that I would not provide that to him. His reply was that he would need it in order to be at the rate he mentioned earlier to me. I asked him why didn't he tell me upfront that he would need the Loan Estimate from the other lender. His reply was because he knew I would not stay on the phone with him if he requested this information up front. I told him that Rocket Mortgage was my present lender and I would appreciate they provide the best terms that they can. His reply was once again that he would need the other lenders loan estimate in order to provide the best terms. I explained to him that the other lender didn't have a competitors loan estimate and they provided a great rate and stated it would not be fair to the other lender. Brandon was very misleading and unethical. I would not have let him run my credit had he told me this. He ended up providing a laughable Loan Estimate from Rocket Mortgage.Read MoreRead Less
Brandon Goddard
Reply from Brandon Goddard:

Mr. Buffa:

I wanted to respond to your review, first by expressing my regret in not providing you with excellent service, and second, to stress that it was not my intent to leave you feeling the way you do. At Rocket Mortgage, we take great pride in our company culture—a culture that is built on a set of core values we call ISMs. One such ISM is “every client, every time, no exceptions, no ...Mr. Buffa:

I wanted to respond to your review, first by expressing my regret in not providing you with excellent service, and second, to stress that it was not my intent to leave you feeling the way you do. At Rocket Mortgage, we take great pride in our company culture—a culture that is built on a set of core values we call ISMs. One such ISM is “every client, every time, no exceptions, no excuses.” That particular ISM is manifested in all my interactions with clients, but clearly my service to you fell far short of that goal. I regret that I was unable to meet your needs, and hope you will provide Rocket Mortgage with the opportunity to re-earn your trust in the future.

Respectfully,
Brandon GoddardRead MoreRead Less

Tim N Julie Knight
Brandon was a pleasure to work with. He is very knowledgeable of the loan process and gets things done. Very personable and easy to work with. I closed my loan in under 30 days. We have used Rocket Mortgage in the past and will again should the need arise. I would like to recommend Brandon should you need a mortgage. You will not be disappointed.
Linda Brule
What a pleasure to deal with Brandon who was professional and yet took a personnel interest in my needs. I have already given him a referral of a close friend, she is working with him and enjoying what can be a tense process, need I say more?
Alan Velting
I couldnt of gotten a better agent than Brandon. Hes good natured and always ready when you need him. I dont consider him just a loan officer ive made a new friend for life.. Thank you Brandon and God bless you and your family.....
Daniel Norris
Awesome job, has easily made this the least complicated thing about the buying/ selling process. Had no questions unanswered and provided constant line of communication to ensure I wasn't left in the dark on anything.
Louis Drecktrah
It was a pleasure dealing with Brandon, and i would encourage everyone refinancing to use Brandon!
Stephanie Simpson
My experience with Brandon was phenomenal! Not only was he pleasant and professional, he was extremely communicative. He offered help during my entire process. Thank you Brandon!
Christopher Reese
Brandon provides exceptional service. He was very accommodating, he responded quickly, and he really worked to help me secure financing. I would definitely recommend him!
John Maxedon
Brandon has been OUTSTANDING, He has been there every step of this process, very personal, gone out his way to be helpful, a good listener, I would call him a friend!! Fantastic at Customer Service and management material. In my opinion he deserves a bonus for all his hard work!! He's a true asset for Rocket Mortgage.
Nick Gii
My last option and he made it happen for me quickly. Thanks