Cassandra Golden
Detroit, MI
NMLS 2071485
Senior Banker
Akram Khan
I had the pleasure of working with Cassandra for over two months, and during that time, she consistently went above and beyond to ensure that everything was handled flawlessly. Buying a house is a big deal for everyone, and it was amazing to see that Cassandra shared that sentiment. She approached the entire process with a deep understanding of how significant and personal this decision is. Cassandra truly brings that empathy and care to the table, making me feel like I wasn’t just another client, but someone whose life and future she was invested in.
One of the things that truly sets Cassandra apart is her availability and responsiveness. In today’s highly competitive cut-throat market, it’s incredibly rare to find someone who is as accessible and proactive as Cassandra. No matter the time of day – whether it was after regular business hours, on weekends, or even during holidays – Cassandra was always just a phone call or message away. It’s clear that she takes her responsibility to her clients seriously, and I was continually impressed by how quickly she responded and how thorough she was with her updates. She really made sure I never felt in the dark throughout the process, and that peace of mind was invaluable. Her attention to detail was also outstanding. Whether it was working through complicated paperwork or explaining the intricacies of the mortgage process, Cassandra was meticulous and made sure nothing slipped through the cracks. Her depth of knowledge about the mortgage process was obvious, and she always took the time to answer my questions thoroughly, ensuring I fully understood each step. Cassandra's expertise gave me complete confidence that I was in the best hands.
What truly sets Cassandra apart, though, is her ability to balance all of this with such a courteous and professional demeanor, and this is something I really valued as a client. When we put in the offer for the house, Cassandra even went as far as to personally call the seller’s listing agent to let them know that I had excellent credit and to reassure them that she would be with us throughout the entire process. This is something she didn’t have to do, but still did, which speaks volumes about her dedication. Throughout the process, she was polite, patient, and always willing to go the extra mile. It’s rare to encounter someone who combines such technical expertise with such a human touch, but Cassandra does this effortlessly.
I would also like to emphasize that I had the opportunity to work with four different lenders at the same time to compare rates and services, and without question, Cassandra outshined them all. Her hustle and determination truly stood out, and it’s clear she’s not just doing a job – she’s deeply invested in the success of her clients. Her dedication wasn’t just impressive to me, but also to those involved in the deal. Everyone noticed how driven and focused she was on delivering the best results.
Cassandra made what could have been a stressful and overwhelming process feel smooth and manageable. I can't express enough how grateful I am for her efforts. For me personally, the process was worry-free because Cassandra was in my corner, always advocating for my best interests. I look forward to working with her on future home purchases and refinancing needs for sure. If you're looking for a lender who is proactive, deeply knowledgeable, incredibly hardworking, and genuinely cares about her clients, Cassandra is the one you want on your side. She will work tirelessly to get you the best possible deal and make sure you feel supported every step of the way. Absolutely phenomenal job.Read MoreRead Less
One of the things that truly sets Cassandra apart is her availability and responsiveness. In today’s highly competitive cut-throat market, it’s incredibly rare to find someone who is as accessible and proactive as Cassandra. No matter the time of day – whether it was after regular business hours, on weekends, or even during holidays – Cassandra was always just a phone call or message away. It’s clear that she takes her responsibility to her clients seriously, and I was continually impressed by how quickly she responded and how thorough she was with her updates. She really made sure I never felt in the dark throughout the process, and that peace of mind was invaluable. Her attention to detail was also outstanding. Whether it was working through complicated paperwork or explaining the intricacies of the mortgage process, Cassandra was meticulous and made sure nothing slipped through the cracks. Her depth of knowledge about the mortgage process was obvious, and she always took the time to answer my questions thoroughly, ensuring I fully understood each step. Cassandra's expertise gave me complete confidence that I was in the best hands.
What truly sets Cassandra apart, though, is her ability to balance all of this with such a courteous and professional demeanor, and this is something I really valued as a client. When we put in the offer for the house, Cassandra even went as far as to personally call the seller’s listing agent to let them know that I had excellent credit and to reassure them that she would be with us throughout the entire process. This is something she didn’t have to do, but still did, which speaks volumes about her dedication. Throughout the process, she was polite, patient, and always willing to go the extra mile. It’s rare to encounter someone who combines such technical expertise with such a human touch, but Cassandra does this effortlessly.
I would also like to emphasize that I had the opportunity to work with four different lenders at the same time to compare rates and services, and without question, Cassandra outshined them all. Her hustle and determination truly stood out, and it’s clear she’s not just doing a job – she’s deeply invested in the success of her clients. Her dedication wasn’t just impressive to me, but also to those involved in the deal. Everyone noticed how driven and focused she was on delivering the best results.
Cassandra made what could have been a stressful and overwhelming process feel smooth and manageable. I can't express enough how grateful I am for her efforts. For me personally, the process was worry-free because Cassandra was in my corner, always advocating for my best interests. I look forward to working with her on future home purchases and refinancing needs for sure. If you're looking for a lender who is proactive, deeply knowledgeable, incredibly hardworking, and genuinely cares about her clients, Cassandra is the one you want on your side. She will work tirelessly to get you the best possible deal and make sure you feel supported every step of the way. Absolutely phenomenal job.Read MoreRead Less