Cassidy Barkatt

Detroit, MI

NMLS 1708822

President's Club Banker

Cassidy's Reviews

John Chan
Cassidy turned around my refinance in a matter of days and I phoned on a weekend. Very happy to have it taken care of and the experience was completely hassle free. Thanks Cassidy!
Mary Bender
When Cassidy initially took our loan application we were told we would receive $9K cash AFTER our credit card in the amount of $5K would be paid off. Also, we were required to pay a $500 "good faith" deposit which Cassidy said would be "refunded" to us. At closing our cash-out amount was $9,600. Our credit card debt was not paid. Our $500 deposit that was to be refunded was not...it was...When Cassidy initially took our loan application we were told we would receive $9K cash AFTER our credit card in the amount of $5K would be paid off. Also, we were required to pay a $500 "good faith" deposit which Cassidy said would be "refunded" to us. At closing our cash-out amount was $9,600. Our credit card debt was not paid. Our $500 deposit that was to be refunded was not...it was applied to our old mtg. debt. This $500 was from a credit card so we now have that debt as well. I contacted Cassidy prior to closing on this matter and she told me she was not in the office but upon returning in the next morning would contact me. I never heard from her. Whether it was Cassidy or the VA who was deceptive, I do not know. I only know that the terms presented to me at application time were not what we received. Cassidy herself was personable and very helpful in the beginning. Now...was the loan handled by others down the line? Was it turned over to VA people? It certainly took a long time to process. In fact, I had to call Rocket Mortgage as our locked-in interest rate was ready to expire. All at one it was ready to close. Bottom line is Cassidy misled me. If the terms could not be met as she promised in the beginning, it was her place to inform me of those changes. For that reason I am sorry but I cannot give her a good rating.Read MoreRead Less
Cassidy Barkatt
Reply from Cassidy Barkatt:

Good Afternoon Mary,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I wanted to sincerely apologize if there was an opportunity where I could have been more detailed , or if there was a misunderstanding. I saw that you were able to speak with Juliea Robinson regarding your concerns. Please let me know if there is anything I can do for you in the ...Good Afternoon Mary,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I wanted to sincerely apologize if there was an opportunity where I could have been more detailed , or if there was a misunderstanding. I saw that you were able to speak with Juliea Robinson regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trustRead MoreRead Less

Monte Daugharty
We could not have done this without Cassidys assistance through the whole process. She has all the qualifications that propel individuals into leadership positions. She deserves to be given a healthy bonus or perhaps a promotion to a higher level of supervision. Her attention to detail and her courteous mannor will gain her much success in her life. All Patty my wife and I would like to leave ...We could not have done this without Cassidys assistance through the whole process. She has all the qualifications that propel individuals into leadership positions. She deserves to be given a healthy bonus or perhaps a promotion to a higher level of supervision. Her attention to detail and her courteous mannor will gain her much success in her life. All Patty my wife and I would like to leave Cassidy with, is this piece of advice. " You Go Girl"......!Read MoreRead Less
Mary Bender
From our initial contact with Cassidy until scheduled closing, things went smoothly. Cassidy was friendly, efficient, and so helpful, all the while maintaining a professional manner. We feel so fortunate that we were lucky enough to have someone like her handling our refinancing. How we were treated by Cassidy speaks volumes for Rocket Mortgage.
Joe Sereta
"Cassidy was there every step of the loan process, even when it was under the review of others. No question was to trivial, she provided or found answers to everything."
Josh Carlson
Cassidy was very helpful throughout the loan process and would offer assistance whenever it was needed. It was a pleasure working with her. I would absolutely recommend her to anyone looking for a new home loan.
Cassandra Emmerling
Cassidy always made herself available and gave great customer service through all parts of my application process. She was always upbeat and willing to help whenever I had questions.
Alvin Smith
Cassidy provided outstanding customer service. It was a pleasure working with her. - Alvin
Gareth Thomas
Very helpful and supportive through the process. I would highly recommend Cassidy
Tanya Moore
Cassidy was very quick to get in touch with me, and when I had some issues she immediately gave me a call. She deferred to senior staff when I was having second thoughts rather than trying to convince me herself which was a brilliant move.