Chris Ponton

Detroit, MI

NMLS 351238

Triple Crown Banker

Chris' Reviews

Larry Miller
Chris was informative and helpful. He offered advice without our asking - closing costs seemed high but with the reduced percentage we will come out ahead. so we consider it a good investment for oour future.
Matt Goodwin
Chris made the whole refinance experience very comfortable and easy i will recommend him others to use very happy with the whole process
Barbara Pompili
Thank you for your patience and help
Pamela Pigues
Chris was full of knowledge helpful with all of my questions he had a lot of verbal energy. If I asked Chris a question and he didn't know the answer he worked very hard to find the answer. Would work with him anytime.
Shirley Parlin Donald
Chris was very informative, professional and had a great sense of humor. I was impressed how easy it all was and how quickly questions were answered. I would highly recommend Rocket Mortgage/Rocket to anyone.
Darwin Bentley
I recently refinanced my home mortgage with Rocket Mortgage and Chris Ponton was my loan officer. The process was smooth and efficient and Chris was a pleasure to work with. I highly recommend this company and especially Chris. They are very knowledgeable and do everything to make the process as painless as possible.
Coralyn Wilder
My knowledge using the computer is limited and Chris helped me every step of the way. The procedure was quick and efficient, not scary, as it was when I used big banks in the past. Thanks Chris!
Debra Johnson
Chris did a wonderful job. The loan was more than expected. It was swift and accurate. You have a satisfied customer because of him.
Damon Moran
He was very knowledgeable on everything. Very nice on the phone and worked his hardest to help you. Everything went very smoothly.
Craig Nesbitt
The only issue we had with Rocket Mortgage was with the apprasial process. In 2013 when we had our first loan with Rocket Mortgage, our home was appraised at $602,000. Additionally, our most recent estimated home value of our current Rocket Mortgage was $662,000. However, we were shocked to review our initial appraisal which came in at $440,000. How is that possible on a home purchased at $582,000...The only issue we had with Rocket Mortgage was with the apprasial process. In 2013 when we had our first loan with Rocket Mortgage, our home was appraised at $602,000. Additionally, our most recent estimated home value of our current Rocket Mortgage was $662,000. However, we were shocked to review our initial appraisal which came in at $440,000. How is that possible on a home purchased at $582,000 in 2003 and appraised by Rocket Mortgage in 2013 at $602,000 on our previous Rocket Mortgage with significant upgrades made during that period of time?

Because of this initially low appraisal which resulted in a PMI, we were forced to switch to a VA mortgage which came in at $525,000 but cost us several weeks in time and increased closing costs.

Not sure what Chris could have done regarding these circumstances, but as the overall person in charge he needs to take some responsibility for the process.Read MoreRead Less