Reply from Corinne Walker:
Hi Jai,
Thank you for taking the time to leave feedback about your recent experience. Here at Rocket Mortgage, we pride ourselves on ensuring we give the most accurate quotes possible. In order for us to fulfil this promise to our clients, it is our process to go over things like income, assets, property, and credit, before discussing any terms, rates, and costs. By getting a better understanding...Hi Jai,
Thank you for taking the time to leave feedback about your recent experience. Here at Rocket Mortgage, we pride ourselves on ensuring we give the most accurate quotes possible. In order for us to fulfil this promise to our clients, it is our process to go over things like income, assets, property, and credit, before discussing any terms, rates, and costs. By getting a better understanding of each client’s financial situation, we are able to tailor a loan program to you and not just give a standard rate and term. I apologize if you felt that during any of our time working time I was not kind or professional towards you. This was definitely not my intention, as I strive to treat all of my clients like family. I know that you have since been in contact with our Client Relations team, but if you need anything in the future please do not hesitate to let me know.Read MoreRead Less