Eric Donaldson

Phoenix, AZ

NMLS 28410

Triple Crown Banker

Eric's Reviews

Cyd Brunswick
Eric was a pleasure to work with. We had some issues and he found the solutions to move forward with our loan. Everything went smoothly moving forward. Very pleased with Eric's efforts and enthusiasm through our loan process. Thank you Eric!
Roberto Carranco
Eric was very helpful and committed since the day I made my first phone call to him. I had no problem to work with him and get all my process. Highly reccommended
Christine Phillips
Eric worked very hard to make this experience easy for us, and he helped make it happen in a hard to buy market. He helped us put an offer in super fast. Very great to work with, and very patient.
Linda Kohlstaedt
Eric was a fantastic guide as we navigated the Home buying process. He answered all of our questions with patience and kindness. He was extremely knowledgeable and made us feel at ease. We are very pleased with the outstanding service we received from Eric!
Cindy Armour
Eric made the process so easy !
Carolyn Long
Eric was fantastic to work with. Answered all questions, had patience with me if I didn't understand what was needed.
Monica Bainville
Eric was wonderful! I was having a difficult time with Rocket Mortgage at first and Eric stepped right up and helped immediately. He made sure I had everything figured out and made the process as easy as it could be. He responded immediately to all of my questions and if he happened to be out of the office when I needed something he made sure someone else was there to reach out to us until he was ...Eric was wonderful! I was having a difficult time with Rocket Mortgage at first and Eric stepped right up and helped immediately. He made sure I had everything figured out and made the process as easy as it could be. He responded immediately to all of my questions and if he happened to be out of the office when I needed something he made sure someone else was there to reach out to us until he was back. Eric is the reason I am now sitting in my families dream house. He was the best! Rocket Mortgage is lucky to have a loyal employee like him! Thank you Eric!Read MoreRead Less
Julie Vilardi
Eric was professional, detail oriented and extremely helpful during the loan process. This was my first time using Rocket Mortgage and it was very easy because of Eric!
Joe McCollum
I've worked in the software industry for 15+ years. So I understand how technology can simplify complicated day-in-day-out tasks. My family just recently entered into the market to purchase our second home. A task we have very little skill in. 16 years ago, we purchased our first home and we went the traditional path of obtaining a lender, having the lender take us down a very convoluted path. ...I've worked in the software industry for 15+ years. So I understand how technology can simplify complicated day-in-day-out tasks. My family just recently entered into the market to purchase our second home. A task we have very little skill in. 16 years ago, we purchased our first home and we went the traditional path of obtaining a lender, having the lender take us down a very convoluted path. This time around we started off by doing the same thing. That is, until I saw an advertisement for Rocket Mortgage. Having a background in technology, I don't know why I didn't think about using this immediately. But even like most of my clients, it's that "teaching old dog new tricks" mentality, so I decided to give it a go. Long story short we bought our second home using Rocket Mortgage. Things that blew my mind was how supportive the team was. The #1 takeaway for me was: I was able to get the home with a down payment that was well below our budget. Like I said, when we started the process of buying this home we went down a traditional path. That traditional path quoted a down payment that was 120% higher than what we ended up paying through Rocket for the same exact house (approved limit). The second thing that really stuck out was the technology. WOW. Rocket Mortgage has this fine-tuned and then some. Speaking purely from my experience in software, this is hands down the most user-friendly, linear step-by-step, keep you on track - user interface. We new exactly what needed to be done and when. Seriously, it made buying a home super, super, super simple. I cannot thank them enough. Lastly, I want to comment on the customer service. There was an issue with our load regarding the property assessment. These are things that come up. I thought the tax assessment was way off, but who am I to really know the ins-and-outs of tax assessing. I reviewed this information on a Sunday evening and freaked out and made a comment on the Rocket App. The comment was one that you would expect from a frustrated home buyer that just learned they were over budget due to 'estimated' property taxes. To my surprise, not even 10 minutes later a Rocket employee commented back (Sunday Eve, 8pm!) saying they would be reaching out to me asap to have the discussion one on one. The really amazing thing. Really, the most amazing thing out of the entire experience: they spent the time digging into the assessment which resulted in a positive outcome. Simple, friendly, really - why would anyone use anything other than Quciken's Rocket Mortgage. The entire process I want to say took less than 40 days. We now own the home we've always wanted. Thanks to Rocket Mortgage for their amazing tech and most amazing staff! If you guys are even in St. Pete Fl, party at our house!Read MoreRead Less
Porzia Fasulo
Very satisfied with Eric, he is a professional and very honest person!