Eric Donaldson

Phoenix, AZ

NMLS 28410

Triple Crown Banker

Eric's Reviews

Eric was great to work with. He was there to help me no matter what I needed. The process was so easy with Rocket Mortgage and now my family and I are happy with our forever home of our dreams.
Joe McCollum
I've worked in the software industry for 15+ years. So I understand how technology can simplify complicated day-in-day-out tasks. My family just recently entered into the market to purchase our second home. A task we have very little skill in. 16 years ago, we purchased our first home and we went the traditional path of obtaining a lender, having the lender take us down a very convoluted path. ...I've worked in the software industry for 15+ years. So I understand how technology can simplify complicated day-in-day-out tasks. My family just recently entered into the market to purchase our second home. A task we have very little skill in. 16 years ago, we purchased our first home and we went the traditional path of obtaining a lender, having the lender take us down a very convoluted path. This time around we started off by doing the same thing. That is, until I saw an advertisement for Rocket Mortgage. Having a background in technology, I don't know why I didn't think about using this immediately. But even like most of my clients, it's that "teaching old dog new tricks" mentality, so I decided to give it a go. Long story short we bought our second home using Rocket Mortgage. Things that blew my mind was how supportive the team was. The #1 takeaway for me was: I was able to get the home with a down payment that was well below our budget. Like I said, when we started the process of buying this home we went down a traditional path. That traditional path quoted a down payment that was 120% higher than what we ended up paying through Rocket for the same exact house (approved limit). The second thing that really stuck out was the technology. WOW. Rocket Mortgage has this fine-tuned and then some. Speaking purely from my experience in software, this is hands down the most user-friendly, linear step-by-step, keep you on track - user interface. We new exactly what needed to be done and when. Seriously, it made buying a home super, super, super simple. I cannot thank them enough. Lastly, I want to comment on the customer service. There was an issue with our load regarding the property assessment. These are things that come up. I thought the tax assessment was way off, but who am I to really know the ins-and-outs of tax assessing. I reviewed this information on a Sunday evening and freaked out and made a comment on the Rocket App. The comment was one that you would expect from a frustrated home buyer that just learned they were over budget due to 'estimated' property taxes. To my surprise, not even 10 minutes later a Rocket employee commented back (Sunday Eve, 8pm!) saying they would be reaching out to me asap to have the discussion one on one. The really amazing thing. Really, the most amazing thing out of the entire experience: they spent the time digging into the assessment which resulted in a positive outcome. Simple, friendly, really - why would anyone use anything other than Quciken's Rocket Mortgage. The entire process I want to say took less than 40 days. We now own the home we've always wanted. Thanks to Rocket Mortgage for their amazing tech and most amazing staff! If you guys are even in St. Pete Fl, party at our house!Read MoreRead Less
Porzia Fasulo
Very satisfied with Eric, he is a professional and very honest person!
Randall Fry
Eric was awesome always answered my questions I would recommend him to anybody thats looking for a home loan. Very friendly
Harlis Bolling
on the ball, very helpful , and full of knowledge about the mortgage process. this was by far the easiest and quickest of the 3 mortgages I have had with Rocket Mortgage in many years.
Lee Lindler Real Estate Professional
Steamlined and pain free transaction!
Natalie Nicely
Awesome! Very helpful every step of the way, went above and beyond.
Rosemary Allen
Eric was awesome to work with. He made our loan proceed quickly and was always available when we had questions. I recommend Rocket Mortgage and Eric Donaldson.
Jeremy Johnson
Eric was very helpful from day one. I could reach him most times, if I needed to and if I couldn't, I got a response within an hour or two. Eric would text me on weekends just to see how house hunting was going and to see if there was anything he could do to help. I didn't have too many questions for Eric but that is because he explained things very thoroughly the first time. Even after my account...Eric was very helpful from day one. I could reach him most times, if I needed to and if I couldn't, I got a response within an hour or two. Eric would text me on weekends just to see how house hunting was going and to see if there was anything he could do to help. I didn't have too many questions for Eric but that is because he explained things very thoroughly the first time. Even after my account was handed off to a mortgage finance specialist Eric called and texted to see how things were going.Read MoreRead Less
Patricia Coyle
This is my 4th loan with Rocket Mortgage. I can't thank Eric enough for staying on top of everything and helping make the home buying process so easy. I will use Rocket Mortgage for my next purchase!
PJ Lavelle Real Estate Professional
When the call came into my agency to rep a client relocating to Indianapolis, it was refreshing to learn that both Rocket Mortgage and In-House Realty were my partners in this transaction. Not only did this transaction close with out a hitch...it was done in record time. I can only attribute that to the hard work and focus from Eric Donaldson and his team. This is my second closing relationship...When the call came into my agency to rep a client relocating to Indianapolis, it was refreshing to learn that both Rocket Mortgage and In-House Realty were my partners in this transaction. Not only did this transaction close with out a hitch...it was done in record time. I can only attribute that to the hard work and focus from Eric Donaldson and his team. This is my second closing relationship and in both instances I was pleased to be a part of the family. Eric, thank you for making my life easier. Continued success.Read MoreRead Less