Florence Lucas

Cleveland, OH

NMLS 1901456

Executive Banker

Florence's Reviews

Tami Harp
Florence was so knowledgeable, and helpful. She made our refinance easier than we ever expected!! Lowered our rate and went to a 20 year mortgage!
David Stilson
Friendly, makes you feel like she really cares, and will do almost anything to get you a loan. I loved it when she said an 842 credit score! I have never an 842 credit score.
Katie Pavy
Florence was absolutely amazing, went above and beyond and was super friendly and responsive the whole time. I would highly recommend her to anyone!
Robert Johnson
when I worked with Rocket Mortgage / Rocket Mortgage everything went smoothly and my re-finance stayed on track till finished, Florence was very helpful
Theresa Calvillo
Ran my credit and she couldn't even help me, she asked me for my social before she even asked all the important questions leading to "I'm sorry were not gonna be able to move forward from here, maybe I should have asked these questions first." I even expressed to her that I was apprehensive of her running my credit yet but she convinced me to giver her my social anyway. Now my credit report has a ...Ran my credit and she couldn't even help me, she asked me for my social before she even asked all the important questions leading to "I'm sorry were not gonna be able to move forward from here, maybe I should have asked these questions first." I even expressed to her that I was apprehensive of her running my credit yet but she convinced me to giver her my social anyway. Now my credit report has a hard inquiry and negative points when I didn't want her to check my credit until I knew all the requirements she needed. And nothing was accomplished.Read MoreRead Less
Florence Lucas
Reply from Florence Lucas:

Dear Theresa,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for ...Dear Theresa,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Terry Pratt
She is very aware and listens well to the clients needs. She follows up and is always available for her clients. I will refer her name and phone number to everyone that is purchasing or refinancing a home.
Steve Witting Sr.
I've worked with multiple Rocket Mortgage team members over the past 7+ years. Florence or Flo has absolutely been the best partner, she was the only reason that I finally completed the refinancing of my current mortgage, I'd been contacted by Rocket Mortgage multiple times over the past year to do so. Flo was able to put me at ease and complete the process... Thank you!
Diana Meehan
I had put off refinancing my home for awhile because of a preconceived idea it would be too time consuming. Nothing could have been farther from the truth. Florence made sure that this evolution was quick, painless, and totally worth the effort required of me, saving me hundreds dollars a month in mortgage payments. She walked me through the process every step of the way and answered my many ...I had put off refinancing my home for awhile because of a preconceived idea it would be too time consuming. Nothing could have been farther from the truth. Florence made sure that this evolution was quick, painless, and totally worth the effort required of me, saving me hundreds dollars a month in mortgage payments. She walked me through the process every step of the way and answered my many questions. . If you look up customer service in the dictionary, you’ll see a picture of Florence. She really is that good!
If you’re looking to buy, or refinance , Rocket Mortgage is your company , and Florence is your Mortgage Banker!Read MoreRead Less
John Horner
Polite, patient, courteous, & respectful!
Nice to deal with.
Richard Parris
You did good girl! Thanks for your professional and personal help.